ServiceNow Telecom Network Inventory (TNI) SME / Architect

Company Name: WillwareTechnologies

Role:ServiceNow Telecom Network Inventory (TNI) SME / Architect

Experience:7+ Years

WorkMode:Remote

Job Summary

We are seeking an experienced ServiceNow Telecom Network Inventory (TNI) SME/Architect with deep hands-on expertise to support a large-scale Lead-to-Cash (L2C) transformation program for a customer providing Data Center and Colocation Services. The ideal candidate will design, configure, and implement the ServiceNow TNI module to manage end-to-end network and infrastructure inventory, enabling seamless fulfilment, provisioning, and billing processes.

Key Responsibilities ServiceNow TNI Implementation

• Design, configure, and implement ServiceNow Telecom Network Inventory (TNI) solutions.
• Define and maintain inventory models for:
• Racks
• Cages
• Private Vaults
• Cross-connects
• Circuits
• Network Devices
• Customer Infrastructure Assets
• Create and maintain floor maps and upload layouts into the TNI platform.

Lead-to-Cash (L2C) Transformation

• Support end-to-end Lead-to-Cash processes, including:
• Sales
• Order Management
• Service Fulfilment
• Provisioning
• Billing
• Collaborate with business and technical teams to ensure inventory capabilities align with operational processes.

Development & Configuration

• Configure workflows using Flow Designer.
• Develop:
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Catalog Items
• Custom Applications
• Support inventory lifecycle automation and governance.

Integrations

• Build integrations using:
• REST APIs
• SOAP APIs
• IntegrationHub
• Integrate ServiceNow with:
• OSS/BSS systems
• Billing platforms
• Monitoring tools
• External inventory systems

Data Migration & Testing

• Support inventory data migration and onboarding into ServiceNow TNI.
• Participate in:
• Agile ceremonies
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Deployment activities

Documentation

• Prepare:
• Technical Design Documents
• Solution Architecture Documents
• Operational Runbooks
• Knowledge Transfer materials

Management Responsibilities

• Ensure inventory accuracy and data integrity.
• Establish inventory governance and lifecycle management practices.
• Troubleshoot platform, configuration, and performance issues.
• Collaborate with stakeholders, architects, fulfilment teams, and integration teams.
• Recommend scalable inventory management solutions supporting future business growth.

Required Skills ServiceNow Expertise

• Strong hands-on experience with ServiceNow Telecom Network Inventory (TNI).
• Experience with Telecom Service Management (TSM).
• Expertise in:
• Flow Designer
• IntegrationHub
• Business Rules
• Client Scripts
• UI Policies
• Service Catalog
• REST/SOAP Integrations

Telecom Domain Knowledge

• Telecom inventory management.
• Network provisioning processes.
• Cross-connect and circuit management.
• OSS/BSS ecosystem understanding.
• Data Center and Colocation operations.

L2C Knowledge

• Understanding of:
• Lead-to-Cash processes
• Order-to-Activate workflows
• Service fulfilment
• Billing integrations

Preferred Qualifications

• ServiceNow CSA Certification.
• ServiceNow CAD Certification.
• ServiceNow CIS - Telecom Service Management (TSM) or related certifications.
• TOGAF certification (preferred).
• ITIL Foundation certification.