Salesforce Service Cloud Voice Developer
WillWare TechnologiesRole Overview
WillWare Technologies is hiring a mid-level Salesforce Service Cloud Voice Developer. This is a full-time role in Noida. Part of WillWare Technologies's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company: WillWare Technologies
Role: Salesforce Service Cloud Voice Developer
Experience: 6+ Years
Location: Noida
Job Description
We are looking for an experienced Salesforce Service Cloud Voice Developer to design, implement, and manage voice-based customer service solutions within Salesforce. The ideal candidate should have strong expertise in Service Cloud, CTI integrations, and telephony platforms, along with hands-on development experience in Apex and Lightning Web Components (LWC).
Must Have:
- Design and implement Salesforce Service Cloud voice solutions using Salesforce Service Cloud Voice.
- Configure and manage call routing, IVR, and voice workflows.
- Integrate telephony platforms such as Connect CXone, Genesys, Amazon Connect to Service Cloud Voice or other CTI systems with Salesforce.
Must have Skills: Salesforce Service Cloud, Salesforce Service Cloud voice, APEX, LWC, Visual force, Omni-Channel, CTI integration, Call routing, REST/SOAP API.
Good to have Skills: SalesForce CRM - Community Cloud, Einstein, Sprout Social.
Roles and Responsibilities:
- Design and implement Salesforce Service Cloud voice solutions using Salesforce Service Cloud Voice.
- Configure and manage call routing, IVR, and voice workflows.
- Integrate telephony platforms such as Connect CXone, Genesys, Amazon Connect to Service Cloud Voice or other CTI systems with Salesforce.
- Build automation using Flows, Omni-Channel, and Case Management.
- Expertise in Case Management, Omni-Channel, Knowledge, and Entitlements.
- Develop custom solutions using Apex, Lightning Web Components (LWC), and APIs.
- Configure call transcription, call recording, and real-time call analytics.
- Implement Omni-Channel routing for voice and digital channels.
- Work with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot voice integration issues and performance problems.
- Ensure best practices for security, scalability, and performance.
Frequently Asked Questions
How do I apply for the Salesforce Service Cloud Voice Developer position at WillWare Technologies?
Use the Apply button above to submit your application directly to WillWare Technologies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Salesforce Service Cloud Voice Developer position at WillWare Technologies located?
This position is based in Noida. WillWare Technologies has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Salesforce Service Cloud Voice Developer at WillWare Technologies earn?
WillWare Technologies has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Salesforce Service Cloud Voice Developer role at WillWare Technologies posted?
This role was posted on April 7, 2026 (70 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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