Community Manager (Customer Lifecycle) Healthcare only MUMBAI

Job Title: Community Manager – Customer Success (Healthcare) Leading Diagnostic Company Location: Airoli / Navi Mumbai Experience: 4–8 Years Industry: Healthcare / HealthTech / Clinical Services CTC 35 to 40k Kindly Share resume asap Contact Person : Divya - 9137265848 qcprofile@gmail.com Role Overview : We are looking for a Dynamic Community Manager to drive engagement, retention, and satisfaction across our healthcare customer ecosystem. The role focuses on building strong relationships with patients, healthcare providers, and partners while ensuring a seamless customer experience.

Key Responsibilities

• Manage and nurture online/offline communities including patients, doctors, and healthcare partners
• Drive customer engagement, onboarding, and retention strategies
• Act as the primary point of contact for customer success and support queries
• Develop and execute community engagement initiatives (webinars, events, campaigns)
• Gather customer feedback and collaborate with product/operations teams for improvements
• Monitor community health metrics (engagement, churn, satisfaction scores)
• Create knowledge resources, FAQs, and communication content for users
• Handle escalations and ensure timely resolution of customer concerns
• Build long-term relationships to improve customer lifetime value Key Skills &

Requirements

• 4–8 years of experience in Customer Success / Community Management / Client Engagement
• Prior experience in Healthcare, HealthTech, Hospitals, or Clinical Research preferred
• Strong communication and stakeholder management skills
• Ability to analyze customer data and derive actionable insights
• Experience with CRM tools and community platforms
• Problem-solving mindset with customer-first approach
• Ability to manage multiple stakeholders (patients, doctors, internal teams)