Chat Support Specialist – Remote (Evenings/Weekends)

Role Overview

This is a part-time, home-based chat support position for a UK consumer business. The role is designed for evening and weekend coverage, and it calls for someone who can deliver professional customer service outside normal business hours.

The specialist will be responsible for handling live customer chat queries, making sure customers contacting the business after hours receive prompt, clear, and helpful assistance. The position reports to the Customer Support Team Lead on the client side.

Key Responsibilities

• Manage incoming chat conversations during scheduled evening and weekend shifts.
• Handle simple customer issues directly and pass more complex matters to the daytime support team.
• Keep case notes and support records up to date in the internal system.
• Work in line with agreed out-of-hours procedures and service expectations.
• Provide the daytime team with clear handover notes for any unresolved cases.
• Spot repeated after-hours issues and bring them to the attention of support leadership.
• Keep a composed, courteous, and professional manner in every interaction.

Required Profile

• Excellent written English communication skills.
• Availability for regular evening and weekend shifts.
• Prior experience in customer service or chat-based support.
• Confidence using chat tools and CRM platforms.
• Strong troubleshooting ability and the capacity to work with limited supervision.
• Dependable and self-driven approach, especially when working outside standard office hours.
• A reliable home internet connection and a quiet place to work.

Preferred Experience

• Background in support roles that run on evening or weekend rotas.
• Exposure to customer service platforms such as Zendesk or Intercom.

Work Arrangement and Offer

• Fully remote role available across the UK.
• Regular shift patterns covering evenings and weekends.
• Well suited to candidates who prefer non-traditional working hours.
• Clear responsibilities with defined service standards.

Compensation

Pay is £11 to £14 per hour, which is equivalent to approximately £21,450 to £27,300 per year based on a 37.5-hour working week.

Additional Information

Applications are accepted on a rolling basis, and earlier submissions are preferred. Shortlisted candidates will be contacted for the next stage of the process.

Equal Opportunities

The employer and its client are committed to fair hiring. Candidates are considered without regard to age, gender, ethnicity, disability, religion, sexual orientation, or background, and selection is based on skills, experience, and suitability for the role.

Responsibilities

• Manage incoming chat conversations during scheduled evening and weekend shifts.
• Handle simple customer issues directly and pass more complex matters to the daytime support team.
• Keep case notes and support records up to date in the internal system.
• Work in line with agreed out-of-hours procedures and service expectations.
• Provide the daytime team with clear handover notes for any unresolved cases.
• Spot repeated after-hours issues and bring them to the attention of support leadership.
• Keep a composed, courteous, and professional manner in every interaction.

Requirements

• Excellent written English communication skills.
• Availability for regular evening and weekend shifts.
• Prior experience in customer service or chat-based support.
• Confidence using chat tools and CRM platforms.
• Strong troubleshooting ability and the capacity to work with limited supervision.
• Dependable and self-driven approach, especially when working outside standard office hours.
• A reliable home internet connection and a quiet place to work.
• Experience in support roles that run on evening or weekend rotas is an advantage.
• Familiarity with customer service platforms such as Zendesk or Intercom is an added plus.

Perks & benefits

• Fully remote role available across the UK.
• Regular shift patterns covering evenings and weekends.
• Well suited to candidates who prefer non-traditional working hours.
• Clear responsibilities with defined service standards.