IT Operational Support Specialist

Hiring for IT Operational Support Specialist | Long Term Contract | Remote

Role: IT Operational Support Specialist (L2/L3) – M&A Integration (India)

Duration: Long Term Contract

Location: India (50% of hours must be worked in Australian time zone)

Overview

• Our client is seeking experienced IT Operational Support Specialists (L2/L3) to join its IT Mergers & Acquisitions (M&A) Operations team, a globally distributed group responsible for supporting large-scale acquisition integrations.
• This team plays a critical role in assessing, stabilizing, and integrating IT environments for newly acquired organizations. The role combines hands-on operational support with project-based integration work, ensuring continuity of services from acquisition through full integration into client’s enterprise systems.
• Client has recently completed acquisitions totaling ~10,000 employees globally, making this a high-impact, fast-paced environment.

Key Responsibilities

IT Service Operations

• Provide L2/L3 support across infrastructure, applications, and end-user environments during M&A integration
• Ensure stability, availability, and continuity of IT services through transition phases
• Support both on-prem and cloud environments
• Incident & Request Management
• Own and resolve incidents and service requests via ServiceNow in line with SLAs

M&A Integration Support

• Support infrastructure migrations and security remediation efforts
• Assist with operational readiness for major integration milestones
• Identify recurring/systemic issues and drive improvements
• Partner with internal teams and vendors across acquired entities
• Support hardware deployment and supply chain coordination
• Microsoft ecosystem (M365, Teams, SharePoint, Azure)

Enterprise infrastructure:

• Servers, storage, backup
• Endpoints and identity management
• ITSM tools (ServiceNow preferred)
• Exposure to networking concepts (no deep specialization required)

Soft Skills & Profile Fit

• Strong problem-solving and troubleshooting ability (including unknown issues)
• Comfortable in ambiguous, evolving environments
• Highly organized; able to manage multiple priorities simultaneously
• Strong customer-service mindset
• Ability to work independently and within a global distributed team

Required Skills: MUSTS

• 5–8+ years of experience in L2/L3 IT Support
• Experience supporting enterprise environments (5K–10K+ users, global preferred)
• Strong hands-on experience with:
• End-user support (workstations, identity, M365 tools)
• Infrastructure (servers, storage, backup, VDI)
• Microsoft ecosystem (Teams, SharePoint, Azure)
• Experience working in multi-vendor, global IT environments
• Strong communication skills with both technical and non-technical stakeholders
• Ability to manage multiple concurrent projects/issues in a fast-paced setting

PLUS

• Prior experience supporting M&A integrations or IT transformations
• Exposure to both smaller organizations and large enterprise environments
• Experience with:
• ServiceNow or similar ITSM tools
• ITIL-based service management
• Cybersecurity and information security practices
• Strong documentation skills (Visio diagrams, runbooks, SOPs)