Technical Manager, Product Support

A company is looking for a Technical Manager, Product Support.

Key Responsibilities :

Provide oversight and leadership to the Product Support team, ensuring high performance and professional growth

Evaluate existing practices, identify opportunities for process improvement, and implement changes to drive efficiency

Maintain a strong technical understanding of products to provide escalation support and customer engagement

Required Qualifications :

Bachelor's degree in a relevant field, or equivalent combination of education and experience

8+ years of experience managing customer-facing, technical support or engineering teams

Proven leadership and team management skills

Strong organizational and decision-making skills with a focus on accountability and results

Experience defining, measuring, and reporting operational performance metrics