Senior Onboarding Success Manager

A company is looking for a Senior Onboarding Success Manager.

Key Responsibilities

Own a portfolio of enterprise customers, building relationships and serving as a trusted advisor

Leverage predictive signals to guide customer journeys and facilitate product adoption

Act as the Voice of the Customer, sharing insights to influence products and services

Required Qualifications

7+ years in Customer Success or related SaaS roles with enterprise relationship management experience

Demonstrated experience in driving adoption and business transformation in large organizations

Expertise in stakeholder management and consultative engagement

Understanding of Jira and Confluence end-user use cases

Experience with CRM tools like Gainsight and Salesforce