Social Media Supervisor

A company is looking for a Social Media Supervisor to lead and manage a team focused on fan engagement across various social media platforms.

Key Responsibilities

Lead and motivate a team of Social Media Fan Advocates to enhance fan engagement and brand loyalty

Analyze social media metrics and deliver insights to improve team performance and fan experience

Recruit, train, and develop team members while ensuring quality assurance and performance metrics are met

Required Qualifications

College degree required

3+ years of experience in customer service or call center environment preferred

2+ years of experience in customer support via social media preferred

Strong knowledge of social media platforms and their functionalities

Multi-lingual candidates are a plus (preferred Spanish, French, and German)