Microsoft 365 Operations Administrator

A company is looking for an MS 365 Operations Administrator to support core Microsoft 365 services in a federal enterprise environment.

Key Responsibilities

Provide 24x7x365 Tier III operational support for Microsoft 365 core services including Messaging, OneDrive, SharePoint Online, and Microsoft Teams

Monitor and address Tier III ServiceNow ticket queues, resolving incidents in accordance with established SLAs

Provision, configure, and manage shared mailboxes, distribution groups, user licensing, and account-related administration activities

Required Qualifications

4+ years of relevant IT experience supporting Microsoft 365 core workloads within enterprise environments

Experience supporting Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams

Basic to intermediate PowerShell scripting skills for administrative tasks

Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent experience

Must be able to obtain and maintain a Public Trust clearance