Remote Customer Support Representative - Any Form Of US Healthcare Experience
Virtual Lab TechRole Overview
Virtual Lab Tech is hiring a mid-level Remote Customer Support Representative - Any Form Of US Healthcare Experience. This is a full-time role in Mumbai. Part of Virtual Lab Tech's Security hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Salary Context
Salary is not disclosed in this posting. Market median for Mid-level Security roles is $83k-$122k (based on 142 comparable listings). Many employers share specifics during the interview process or after an initial screen.
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Job Description
**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****
About the Role
We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.
Work Schedule
Must be willing to work between 6:00 PM IST to 6:00 AM IST
Night shift aligned with US business hours
Payout
Voice Process: Rs 160 per hour
Key Responsibilities
Prior Healthcare Claims experience is a must!
Handle inbound/outbound customer interactions (calls)
Provide accurate information related to appointments, billing, insurance, or general healthcare queries
Maintain strict compliance with HIPAA and data privacy standards
Verify customer identity before sharing any information
Document interactions clearly and accurately in the system
Escalate issues as per defined processes when required
Maintain a professional, empathetic, and customer-focused approach
Mandatory Requirements
Fluency in spoken and written English
Strong understanding of HIPAA compliance
Willingness to work night shifts (Anywhere between 6 PM 6 AM IST)
Must have own Windows 11 laptop
High-speed and stable internet connection
Quiet and professional work-from-home setup
Preferred Qualifications
Prior experience in US Healthcare customer support
Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)
Dual monitor setup (preferred, not mandatory)
Experience in healthcare voice or non-voice BPO processes
Important Notes
This is a remote work-from-home opportunity
Strict adherence to data security and confidentiality policies is required
Performance and compliance are closely monitored **** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****
About the Role
We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.
Work Schedule
Must be willing to work between 6:00 PM IST to 6:00 AM IST
Night shift aligned with US business hours
Payout
Voice Process: Rs 160 per hour
Key Responsibilities
Prior Healthcare Claims experience is a must!
Handle inbound/outbound customer interactions (calls)
Provide accurate information related to appointments, billing, insurance, or general healthcare queries
Maintain strict compliance with HIPAA and data privacy standards
Verify customer identity before sharing any information
Document interactions clearly and accurately in the system
Escalate issues as per defined processes when required
Maintain a professional, empathetic, and customer-focused approach
Mandatory Requirements
Fluency in spoken and written English
Strong understanding of HIPAA compliance
Willingness to work night shifts (Anywhere between 6 PM 6 AM IST)
Must have own Windows 11 laptop
High-speed and stable internet connection
Quiet and professional work-from-home setup
Preferred Qualifications
Prior experience in US Healthcare customer support
Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)
Dual monitor setup (preferred, not mandatory)
Experience in healthcare voice or non-voice BPO processes
Important Notes
This is a remote work-from-home opportunity
Strict adherence to data security and confidentiality policies is required
Performance and compliance are closely monitored
About Virtual Lab Tech
Virtual Lab Tech
virtuallabsus.com
Frequently Asked Questions
How do I apply for the Remote Customer Support Representative - Any Form Of US Healthcare Experience position at Virtual Lab Tech?
Use the Apply button above to submit your application directly to Virtual Lab Tech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Remote Customer Support Representative - Any Form Of US Healthcare Experience position at Virtual Lab Tech located?
This position is based in Mumbai. Virtual Lab Tech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Remote Customer Support Representative - Any Form Of US Healthcare Experience at Virtual Lab Tech earn?
Virtual Lab Tech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Remote Customer Support Representative - Any Form Of US Healthcare Experience role at Virtual Lab Tech posted?
This role was posted on June 28, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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