Customer Success Specialist

Customer Success Specialist

Rajkot | FactoHR | 0–3 Years

Role Overview

We are looking for a customer-focused Customer Success Specialist to ensure a seamless experience for clients using factoHR. You will handle onboarding, client engagement, and support while maintaining strong relationships.

Key Responsibilities

• Act as the primary point of contact for customers
• Ensure smooth onboarding and ongoing support
• Conduct regular follow-ups to understand client needs
• Monitor product usage and improve customer satisfaction
• Handle queries and escalations effectively
• Coordinate with sales and product teams for feedback
• Maintain reports and client data using Excel

Requirements

• 0–3 years of experience (Freshers can apply)
• Excellent communication and problem-solving skills
• Customer-focused and proactive approach
• Strong knowledge of Advanced Excel (VLOOKUP, HLOOKUP)
• Ability to manage multiple clients and tasks

Qualification

• MBA (Marketing) / MCA / Any Graduate

What We Offer

• Growth opportunities in a SaaS company
• Supportive and collaborative environment
• Competitive salary

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

• Leave encashment
• Paid sick time
• Paid time off

Language:

• English (Required)

Location:

• Rajkot, Gujarat (Rajkot) (Required)

Work Location: In person