Program / Service Delivery Manager – DevOps & Kubernetes (Azure)

Role Description

Program / Service Delivery Manager – DevOps & Kubernetes (Azure)

Specialist I - DevOps Engineering

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

We are seeking an experienced Program / Service Delivery Manager with strong expertise in DevOps and Kubernetes operations within Azure environments.

The Opportunity

• Program & Service Delivery Management
• Lead program and service delivery for large-scale DevOps and Kubernetes platforms.
• Manage operational delivery across multiple teams ensuring high availability, scalability, and performance of cloud platforms.
• Coordinate with engineering, infrastructure, and operations teams to deliver stable and secure services.
• Azure & Kubernetes Platform Oversight
• Provide technical oversight and governance for Azure Kubernetes Service (AKS) environments.
• Ensure operational excellence across Azure networking, Istio service mesh, Azure Firewall, and Kubernetes cluster management.
• Support and guide teams through cluster upgrades, disaster recovery (DR) planning, and platform lifecycle management.
• Operational Excellence & Governance
• Define and manage Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Operational Level Agreements (OLAs).
• Monitor service performance and drive continuous improvement initiatives.
• Ensure adherence to ITIL-based service management practices.
• Resource & Vendor Management
• Manage resource planning, team onboarding, and workforce allocation for platform operations.
• Coordinate with vendors, partners, and internal teams to ensure smooth service delivery.
• Drive collaboration between cross-functional teams across development, operations, and security.
• Incident & Problem Management
• Lead incident management, escalation handling, and major incident response.
• Conduct post-incident reviews (PIRs) and ensure high-quality Root Cause Analysis (RCA).
• Implement preventive measures to reduce recurring incidents and improve platform stability.
• Stakeholder Communication
• Serve as the primary communication bridge between engineering teams and business stakeholders.
• Provide regular service reports, operational updates, and risk mitigation strategies.
• Ensure transparency in service delivery performance and operational metrics.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• 10+ years of experience in program management, service delivery, or platform operations.
• Strong experience managing DevOps and Kubernetes-based platforms.
• Hands-on understanding of:
• Azure Kubernetes Service (AKS)
• Azure Networking
• Istio Service Mesh
• Azure Firewall
• Experience managing cluster upgrades, DR planning, and operational lifecycle management.
• Proven expertise in SLA/KPI/OLA governance and reporting.
• Experience in incident management, problem management, and RCA reviews.
• Strong stakeholder management and executive communication skills.
• Preferred Qualifications
• Experience in large-scale enterprise cloud environments.
• Familiarity with ITIL processes and service management frameworks.
• Experience managing distributed DevOps teams and vendor ecosystems.
• Azure certifications (preferred).

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote-Canada

Compensation Range: $115,000-$144,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

At UST, we use AI technology in our hiring process to verify candidate identity and ensure assessment integrity. This includes confirming that candidates complete interviews and assessments independently, without unauthorized assistance. By applying, you consent to this process. If you require accommodations, please contact USCareers@ust.com .

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. If you require accommodations at any point during the recruitment process, please let a member of our recruiting team know.

#UST

Skills

azure devops,site reliability engineering,azure kubernetes service,terraform,docker,cloud security,infrastructure as code,azure virtual network,prometheus,arm templates,azure,azure key vault,cicd