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CRO Specialist Needed (E-commerce, GA4, Funnel Analysis, UX)

Upwork
RemoteRemotePosted April 21, 2026

Job Description

We are looking for an experienced CRO specialist to conduct a full conversion rate optimization audit for an e-commerce fashion brand (mid-size, scaling, EU expansion stage).

Context:

Conversion rate has been declining over the last quarter. We need to identify where and why we are losing users across the funnel and define clear, actionable improvements.

Scope of Work:

Funnel Analysis

Analyze full funnel: Homepage → Category/Product → Cart → Checkout → Purchase

Identify drop-off points and quantify losses

Segmentation Analysis

Traffic channels (paid, organic, direct, social)

Devices (mobile vs desktop)

Geo (Ukraine / EU markets)

New vs returning users

Checkout & Cart Analysis

Identify reasons for cart abandonment

UX friction points (forms, payment, delivery clarity)

Product Page Analysis

Behavior: add-to-cart vs purchase gaps

Identify issues with product presentation, trust signals, sizing, content

Technical Audit

GA4 setup validation (events, conversions, attribution logic)

Page speed & performance issues

Critical UX bugs (mobile-first priority)

Customer Journey Review

Identify friction in decision-making process

Messaging gaps, trust issues, cognitive overload

Deliverables:

CRO Audit Presentation (Google Slides / PDF) including:

Clear problem areas with data-backed insights

Estimated impact on revenue

Prioritized Action Plan:

Top 10–15 fixes (quick wins + high-impact changes)

A/B Testing Hypotheses:

Structured list with expected outcomes

Requirements

Proven experience in CRO for e-commerce (fashion is a plus)

Strong GA4 skills (event-based analysis required)

Experience with UX analysis tools (Hotjar, Clarity, etc.)

Ability to translate data into business impact (not just reports)

Nice to have

Experience with Shopify / WooCommerce

Work with EU markets

Experience scaling brands (not just small stores)

Timeline & Budget:

Timeline: up to 14 days

Budget: $400–500 (fixed price, negotiable based on experience)

To apply, please include:

2–3 relevant case studies (before/after metrics preferred)

Example of a CRO audit (or part of it)

Your approach: how you typically structure CRO analysis

Important:

We are not looking for generic audits. We need deep analysis with clear prioritization and real business impact.

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