Role Overview
UPS is hiring a entry-level GBS OPS Customer Care Representative-8. This is a full-time role in Pune. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls. This role involves assisting US-based customers with their logistics, shipping, tracking, and issue‑resolution needs. The role requires strong communication skills, the ability to manage customer interactions professionally, and prior experience handling US customers. The ideal candidate will be fluent in English and demonstrate a customer-first mindset while adhering to UPS Logistics guidelines and service standards.
Key Responsibilities:
- Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues
- Understand customer needs and offer solutions that align with UPS logistics services, processes, and policies
- Handle inbound and outbound calls with high level of service quality, empathy, and professionalism
- Accurately document customer interactions in the CRM (SF) system, ensuring complete and precise records of conversations, issues, and resolutions
- Stay updated on UPS Logistics services, operational procedures, tools, and guidelines to provide accurate information to customers
- Collaborate with internal teams to ensure timely and effective resolution
- Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency
Key Responsibilities:
- Fluency in English with excellent written and verbal communication
- Strong problem-solving skills with attention to detail
- Ability to analyze a problem by maintaining ownership until a resolution is provided
- Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions
- Excellent interpersonal and active listening skills
- Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones
- Minimum 1+ years of US Customer Service experience is preferred, especially in voice support
Qualification & Experience:
- Graduate in any stream
- Familiarity with UPS Logistics process or similar logistics providers
- Experience in logistics, shipping, or transportation customer service
- Experience with order tracking, shipment coordination, or supply chain customer support
- Ability to handle high volumes of call traffic effectively
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
How do I apply for the GBS OPS Customer Care Representative-8 position at UPS?
Use the Apply button above to submit your application directly to UPS. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the GBS OPS Customer Care Representative-8 position at UPS located?
This position is based in Pune. UPS has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a GBS OPS Customer Care Representative-8 at UPS earn?
UPS has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the GBS OPS Customer Care Representative-8 role at UPS posted?
This role was posted on June 16, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the GBS OPS Customer Care Representative-8 role at UPS entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements UPS has listed.
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