Manager - Customer Service (Freight Forwarding)

Min 6 TO 8 years of Freight Forwarding Customer Service Experience is required

(Covers Ocean and Air - both Exports and Imports)

Location:

Uniworld Logistics, PT Gera Center,

3rd Floor, Off. No.: 304,

Dhole Patil Road, Opp. Wadia College,

Sangamvadi,

Pune-411001. Maharashtra, India.

JD

1. Customer Communication

· Act as the main contact person for customers.

· Respond to customer queries regarding shipment status, documentation, schedules, and charges.

· Provide regular shipment updates to customers.

2. Shipment Coordination

· Coordinate with operations, documentation, transporters, and warehouses.

· Arrange pickup and delivery of cargo.

· Monitor shipment movement from origin to destination.

3. Documentation Handling

· Check and process shipping documents like:

· Commercial Invoice

· Packing List

· Bill of Lading / Air Waybill

· Shipping Bill

· Delivery Order

· Ensure documents are correct and submitted on time.

4. Booking & Planning

· Make cargo booking with Mumbai team for air /sea export shipment

· Plan shipment according to customer timelines and vessel/flight schedules.

· Follow up for space confirmation and equipment availability.

5. Issue Handling

· Resolve issues such as:

· Shipment delays

· Documentation errors

· Customs clearance problems

· Missing cargo or damages

· Communicate solutions to customers quickly.

6. Coordination with Vendors

· Follow up with:

· Customs brokers

· Transporters

· Warehouses

7. Billing & Costing Support

· Verify freight charges and local charges.

· Coordinate with accounts for invoice generation.

· Ensure profitability as per quotation.

8. Service Quality & Customer Satisfaction

· Maintain strong relationships with customers.

· Ensure shipments are handled smoothly and professionally.

· Work to retain customers and support the sales team.

Skills Required

· Good communication skills

· Knowledge of import/export process in freight industries

· Basic understanding of customs clearance

· Ability to handle multiple shipments at the same time

· Problem-solving and coordination skills

In simple words:

Customer service in freight forwarding means managing shipments, coordinating with all parties, solving problems, and keeping the customer satisfied until cargo is delivered.

Pay: ₹30,386.71 - ₹65,835.83 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra (Pune): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have into Freight forwarding Customer Service?
• Current CTC
• Expected CTC
• Notice Period

Experience

• Freight forwarding: 5 years (Required)
• Freight forwarding Customer Service : 5 years (Required)
• Air and Sea - Customer Service: 5 years (Required)
• Import and Export Documentation: 5 years (Required)
• Customs Clearance: 4 years (Required)

Work Location: In person