Logistics Operations Manager

Logistics Operations Manager

Location: Belcamp, MD

Schedule: Monday-Friday, Full-Time (40-45 hours/week)

Salary: $80,000-$90,000 (with flexibility based on experience and alignment)

Position Summary

Our client is seeking a hands-on Logistics Operations Manager to lead customer service, logistics, and day-to-day operational activities while supervising a small team.

This role is responsible for ensuring exceptional customer experiences, coordinating domestic and international shipments, improving operational processes, and maintaining efficient supply chain operations.

The ideal candidate has a strong background in logistics and supply chain management, enjoys solving complex operational challenges, and thrives in a collaborative, customer-focused environment.

Key Responsibilities

Customer Experience

• Serve as the primary point of contact for customer order inquiries, shipment updates, and issue resolution
• Build and maintain strong relationships with customers, vendors, and internal stakeholders
• Ensure timely, professional communication throughout the order fulfillment process
• Resolve shipping and service-related issues with a focus on customer satisfaction

Logistics & Supply Chain

• Coordinate domestic and international shipments, including ocean and air freight
• Manage import/export documentation and ensure compliance with shipping regulations
• Partner with freight carriers, customs brokers, warehouses, and vendors to ensure on-time delivery
• Monitor inventory movement, shipment schedules, and transportation logistics
• Identify opportunities to improve logistics efficiency and reduce costs

Operations & Leadership

• Lead, coach, and support a team of 2-3 employees
• Oversee daily operational workflows to ensure efficiency and accuracy
• Develop and improve processes supporting customer service and logistics operations
• Collaborate with leadership to prioritize work, allocate resources, and achieve business objectives
• Track operational performance and drive continuous improvement

Compliance & Quality

• Ensure adherence to company policies, standard operating procedures, and regulatory requirements
• Support quality initiatives and maintain accurate operational documentation
• Partner with internal teams to promote continuous improvement and operational excellence

Qualifications

• 5+ years of experience in logistics, supply chain, operations, or distribution
• Prior leadership or supervisory experience
• Strong knowledge of domestic and international shipping, import/export processes, and carrier management
• Experience in manufacturing, distribution, food production, or a related industry preferred
• Excellent customer service, communication, and relationship-building skills
• Strong organizational, analytical, and problem-solving abilities
• Proficiency with Microsoft Office and ERP/WMS systems

Preferred Qualifications

• Experience with international freight, customs documentation, and import/export regulations
• Knowledge of inventory management and warehouse operations
• Experience with continuous improvement initiatives and process optimization

Please apply and reach out to Rebecca Wood at if interested in the position at

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.