Client Success Manager / Project Coordinator

We are looking for an enthusiastic and driven professional to join our team as an Client Success Manager / Project Coordinator. This role involves working closely with clients and internal teams to implement technology solutions, manage client relationships, and ensure smooth project execution.

This is an excellent opportunity for candidates with 1–2 years of experience who are eager to build a career in business analysis, client management, and project coordination.

Key Responsibilities

• Gather, analyze, and document client/business requirements by preparing BRD and FSD documents
• Create workflows, business scenarios, use cases, and wireframes/mock screens (Whimsical preferred)
• Act as the primary point of contact for clients, ensuring clear communication and expectation management
• Manage client accounts, including ongoing requirements, enhancements, and issue resolution
• Support project planning by defining scope, objectives, timelines, and deliverables
• Coordinate with developers, testers, and stakeholders to ensure smooth implementation and timely delivery
• Identify, track, and communicate project risks, issues, and dependencies proactively
• Participate in System Testing and User Acceptance Testing (UAT) to validate solutions
• Perform basic database-related tasks such as queue management and handling external variables
• Work with basic SQL queries and support system-level operations
• Resolve requirement conflicts by balancing business needs with system feasibility
• Present ideas, findings, and recommendations effectively to clients and internal stakeholders

Preferred Skills

• Strong analytical and problem-solving abilities
• Excellent communication and documentation skills
• Basic understanding of databases and software systems
• Client-facing and team-oriented mindset
• Knowledge of Agile, Scrum, or Waterfall methodologies is a plus

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• Certifications in Business Analysis are an added advantage