Cyber Security Operations Manager-L3

As an experienced Operations Manager (L3) with a strong cybersecurity operations background, you will be responsible for overseeing and managing the end-to-end delivery of the Admin Activity Monitoring project. Your role will involve acting as the central point of contact between technical teams and the client (Bank), ensuring seamless operations, governance, and service delivery.

• *Key Responsibilities:**
• Act as the central point of contact between Admin Activity Monitoring SMEs and the Bank
• Ensure end-to-end service delivery of the project with high operational efficiency
• Manage resource allocation, shift planning, and workforce optimization for 24x7 operations
• Oversee incident escalations, SLA adherence, and operational governance
• Provide governance support, including:
• SLA management and reporting
• Escalation management
• Invoice validation and submission support
• Ensure smooth coordination across security monitoring teams
• Maintain continuous service improvement and operational excellence
• Ensure compliance with security monitoring standards and client requirements
• *Qualification Required:**
• Minimum 8+ years of experience in cybersecurity operations / SOC / security monitoring environments
• Strong experience in log monitoring and analysis across security technologies
• Experience working in similar large-scale managed services projects
• Strong leadership and stakeholder management skills
• Excellent communication and coordination abilities
• *Certifications:**
• Mandatory: CISM (Certified Information Security Manager)
• Preferred: CEH (Certified Ethical Hacker)
• *Education:**
• Bachelors degree in Engineering, IT, or related discipline As an experienced Operations Manager (L3) with a strong cybersecurity operations background, you will be responsible for overseeing and managing the end-to-end delivery of the Admin Activity Monitoring project. Your role will involve acting as the central point of contact between technical teams and the client (Bank), ensuring seamless operations, governance, and service delivery.
• *Key Responsibilities:**
• Act as the central point of contact between Admin Activity Monitoring SMEs and the Bank
• Ensure end-to-end service delivery of the project with high operational efficiency
• Manage resource allocation, shift planning, and workforce optimization for 24x7 operations
• Oversee incident escalations, SLA adherence, and operational governance
• Provide governance support, including:
• SLA management and reporting
• Escalation management
• Invoice validation and submission support
• Ensure smooth coordination across security monitoring teams
• Maintain continuous service improvement and operational excellence
• Ensure compliance with security monitoring standards and client requirements
• *Qualification Required:**
• Minimum 8+ years of experience in cybersecurity operations / SOC / security monitoring environments
• Strong experience in log monitoring and analysis across security technologies
• Experience working in similar large-scale managed services projects
• Strong leadership and stakeholder management skills
• Excellent communication and coordination abilities
• *Certifications:**
• Mandatory: CISM (Certified Information Security Manager)
• Preferred: CEH (Certified Ethical Hacker)
• *Education:**
• Bachelors degree in Engineering, IT, or related discipline