Data Scientist - Target & Incentive Strategy

Location:

Calgary, AB, CA Montréal, QC, CA Kelowna, BC, CA Edmonton, AB, CA Toronto, ON, CA Vancouver, BC, CA

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Req ID: 55022

Jobs by Category: Technology Solutions

Job Function: Data Science

Status: Full Time

Schedule: Regular

Description

About the Opportunity:

Are you passionate about transforming complex data into strategic intelligence and driving commercial execution?

Customer & Field Excellence (CFE), within Business Customer Experience (BCX), leads the national operations that support TELUS business customers across Canada. The team encompasses SMB Delivery, Resource Planning, Field Dispatch, Partner Service Mgmt and Frontline Technician expertise to ensure services are installed, maintained, and restored with speed, care, and accountability. Together, this team protects and grows our business.

Our Strategy & Growth team is seeking a sharp, strategically minded Data Scientist to own and execute our end-to-end Target and Incentive Strategy for our ASPIRE Technician sales program.

This role sits at the intersection of business strategy, revenue operations, and data analytics. You will not just model numbers, you will architect the frameworks that motivate our teams, optimize product distribution, and directly influence our market acceleration through the ASPIRE SMB Value Gen program.

Impact You'll Make:

Reporting to the Director of Strategy, you will drive measurable business transformation. You will own the target-setting ecosystem from the interlock with Marketing to the Field team itself,, both internal and partner. You will negotiate competitive product rate cards, and maintain data integrity across our performance dashboards. Your insights and models will directly impact resource allocation, revenue generation, and operational efficiency across the SMB channel.

Key Responsibilities:

Target Strategy & Execution

Annual Target Architecture: Own the end-to-end annual Product RGU level target-setting process from the Director level down to the Technician, accounting for seasonality and strategic acceleration

Quarterly Product Negotiation: Lead quarterly negotiations with Marketing and Product teams to optimize target distributions

Channel Triage & Load Balancing: Conduct quarterly and ad-hoc target triaging within channels to effectively load balance between internal teams and external partners, responding dynamically to in-year market shifts

Operational Alignment: Align seasonality, product distribution, and workforce mix across all management tiers (Director, Manager, and Tech level)

Weekly Performance Forecasting: Drive weekly forecasting and triaging of month-end performance, funnel health, run rates, and target achievements

Incentive & Rate Card Management

Rate Card Negotiation: Manage quarterly negotiations of product rate cards with Marketing, adjusting compensation structures based on market conditions, performance trends, and new product introductions

Portfolio Assessments: Perform ongoing evaluations to determine the optimal timing for integrating renewals, connected devices, and Wireline add-ons into the incentive ecosystem

Modeling, Governance & Interlock

Data Modeling & Dashboards: Own all target and incentive modeling, data management, reporting, that feed our performance dashboards

RGU Reconciliation: Lead the reconciliation and remediation of sales conflicts or RGU misalignments across competing channels, managing end-to-end conflict resolution and negotiations

Cross-Functional Interlock: Serve as the primary operational link with Payroll for incentive processing and collaborate with Channel Strategy to manage the commission clawback process

Executive Communications: Author and distribute the Monthly ASPIRE ELT level Newsletter and deliver validated weekly SMB Channel Performance updates (via CPLITE) to key stakeholders and leadership

Qualifications

Education: Bachelor’s degree in Business, Data Science, Analytics, Economics, or a related field

Experience: 5+ years of experience in business systems analysis, revenue operations, or performance consulting within an enterprise environment

Technical Analytics: Proficiency in SQL and programming languages like Python or R, alongside advanced data modeling capabilities

Visualization & Reporting: Advanced expertise in reporting tools such as Tableau, Power BI, Excel, and Google Sheets

Commercial Acumen: Strong background in performance KPIs, commission/incentive structures, and complex financial/operational variables

Communication: Exceptional storytelling and negotiation skills with the ability to translate technical data models into compelling executive narratives and visual presentations

What Sets You Apart

Negotiation Power: A proven track record of managing high-stakes matrixed negotiations with Marketing, Product, and Sales leadership

Autonomy & Speed: Ability to work independently and pivot quickly in a fast-paced, dynamic enterprise environment

Strategic Oversight: Experience navigating operational data management tools while simultaneously maintaining a high-level view of corporate strategy and field enablement

Why TELUS:

Lead high-impact, visible transformation initiatives

Work with diverse stakeholders across the organization

Shape the future of customer excellence

Drive meaningful change in a dynamic environment

Collaborative culture focused on innovation and growth

Our Culture:

At TELUS, we embrace new team members into our culture of excellence and encourage business growth through innovation and strategic thinking. We're committed to fostering an environment where curiosity, compassion, and confidence drive our success.

This role offers a unique opportunity to shape our future while developing your leadership capabilities in a dynamic, fast-paced environment. Join us in transforming how we deliver value to our customers and stakeholders.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.