Case Manager, Wealth Insurance Services

TD General 52,700 - $74,400 CAD Reporting to the Life Operations Manager the Case Manager works closely with insurance carriers and TDWIS sales channels, Estate Planning Advisors and Relationship Managers, to provide high quality client service. In addition, they act as a liaison between the sales force and the various product providers to ensure compliance with Insurance Industry and Bank legislation to protect the interest of the client during the sale and life of the insurance policy. Performing preliminary policy reviews for the transferring in of policies outside TDWISI, the Case Manager helps to ensure Regulatory compliance.

The Case

Manager also communicates policy information to all relevant Relationship Managers and Estate Planning Advisors, capturing such information on a centralized database system for auditing purposes. Successful candidates will be able to quickly grasp the nuances of third-party insurance products, adherence to current TD AML, Compliance and Regulatory issues as it pertains to 3rd party Insurance administered within TD Waterhouse Insurance Services Inc. Provide comprehensive support to the EPA sales offices and Relationship Managers nationally in the review and administration of documents sent to and received from Insurance Carriers with whom TDWISI does business.

Process all incoming documentation in a timely manner, prioritizing and managing workload to meet SLA requirements for service and productivity. ensuring proper referral channels are maintained to conform to the Bank Act and to facilitate accurate payment of commissions to Advisors. Identify, communicate and follow‑up on outstanding bank and industry regulatory requirements. Ensure compliance with Anti‑Money Laundering regulations, through review of the New Policy Owner Form and elevate issues as required.

Assist in risk mitigation by identifying and escalating key areas of concern such as performance, suitability, extra‑provincial licensing issues for compliance purposes. Responsible for ensuring compliant Advisor licensing to satisfy FSCO regulations through verifying and monitoring relevant documents. Identify and elevate as needed cases where special attention is required by the National Office, the EPA office or the Relationship Managers office.

Creating accounts etc. Assess and analyze requests for transfer in of policies to ensure suitability to client and TDWIS business. Produce and update volume matrix and workflow reports for Management reporting.

Manage all Inforce Client Policy Service, including but not limited to: Distribution and documentation of inforce client policy statements, premium and lapse notifications ensuring any risks to the client are addressed by the EPA or Servicing Advisor office thereby supporting the file requirement audit process for inforce service work. Strong oral and written communications skills coupled with excellent customer service skills are essential. Ability to communicate effectively with end user clients during service calls and provide resolutions to problems.

Personal insurance experience is a plus.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only)