Role Overview
TalentNest Solutions is hiring a entry-level IT Helpdesk Coordinator. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Key Roles & Responsibilities
Helpdesk Coordination
- Act as the primary point of contact for all IT support requests.
- Assign and track tickets to ensure timely resolution within SLA.
- Coordinate with internal IT teams and external vendors for issue resolution.
- Monitor ticket queues and prioritize critical issues.
User Support
- Provide L1/L2 support for hardware, software, network, and access-related issues.
- Troubleshoot desktops, laptops, printers, and basic network connectivity.
- Assist users with system access, email configuration, and application issues.
MIS Reporting & Documentation
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Track ticket status, resolution time, SLA adherence, and performance metrics.
- Generate reports for management review and decision-making.
- Maintain proper documentation of issues, resolutions, and IT assets.
Process & Compliance
- Ensure adherence to IT policies, processes, and security guidelines.
- Maintain IT asset inventory and update records regularly.
- Support audits by providing required reports and documentation.
Required Skills
- Strong knowledge of MIS reporting (Excel – Pivot Tables, VLOOKUP, dashboards preferred)
- Experience with ticketing tools (e.g., ServiceNow, Freshservice, Zoho Desk, etc.)
- Basic understanding of networking concepts, Windows OS, and IT infrastructure
- Excellent coordination and communication skills
- Ability to manage multiple tasks and prioritize effectively
Desired Candidate Profile
- Graduate in IT / Computer Science or related field
- 2–3 years of relevant experience in IT Helpdesk / Support coordination
- Strong analytical and reporting skills
- Immediate joiners preferred
Pay: ₹11,630.55 - ₹27,218.05 per month
Benefits
- Provident Fund
Work Location: In person
About TalentNest Solutions
TalentNest Solutions
talentnestsolution.com
Frequently Asked Questions
How do I apply for the IT Helpdesk Coordinator position at TalentNest Solutions?
Use the Apply button above to submit your application directly to TalentNest Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Helpdesk Coordinator position at TalentNest Solutions located?
This position is based in IN. TalentNest Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Helpdesk Coordinator at TalentNest Solutions earn?
TalentNest Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Helpdesk Coordinator role at TalentNest Solutions posted?
This role was posted on April 24, 2026 (66 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the IT Helpdesk Coordinator role at TalentNest Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements TalentNest Solutions has listed.
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