Role Overview
Supra ITS is hiring a entry-level Service Desk Analyst (L1 / L2). This is a full-time hybrid role, based in IN. Part of Supra ITS's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
Join Supra ITS as a Service Desk Analyst (L1 / L2) in Chennai, India. This role requires a process-driven IT support professional who enjoys solving problems, supporting global customers, and working in a disciplined, security-first Managed Services environment.
Key Responsibilities:
- Serve as the first or second level point of contact for IT incidents and service requests
- Log, categorize, prioritize, and resolve tickets per ITIL and SLA standards
- Troubleshoot Windows, macOS, Microsoft 365, and endpoint issues
- Perform Active Directory and Azure AD tasks (based on level)
- Handle escalations with complete diagnostics and documentation
- Follow zero-trust, least-privilege, and identity verification policies
- Maintain clean, audit-ready ticket notes and time entries
- Contribute to SOPs, knowledge base articles, and service improvements
- Collaborate with NOC, SOC, Cloud, and Engineering teams
Qualification Required:
- Strong Understanding Of Windows 10/11 and basic macOS
- Proficiency in Microsoft 365 (user to admin level depending on role)
- Knowledge of Active Directory and Azure AD fundamentals
- Understanding of networking basics (TCP/IP, DNS, VPN)
- Familiarity with ticketing and RMM tools
- MSP experience preferred
- Strong written and verbal English communication skills
- Detail-oriented and process-driven with structured work approach
- Comfortable working in a hybrid and shift-based environment
- 17 years of experience in IT Service Desk / Technical Support
- Experience supporting global or North American customers preferred
- ITIL Foundation or Microsoft certifications are strong assets
- Experience in SOC2 / ISO-controlled environments is a plus
Note: Leveling as L1 or L2 will be based on experience, skills, and demonstrated capability. Role Overview:
Join Supra ITS as a Service Desk Analyst (L1 / L2) in Chennai, India. This role requires a process-driven IT support professional who enjoys solving problems, supporting global customers, and working in a disciplined, security-first Managed Services environment.
Key Responsibilities:
- Serve as the first or second level point of contact for IT incidents and service requests
- Log, categorize, prioritize, and resolve tickets per ITIL and SLA standards
- Troubleshoot Windows, macOS, Microsoft 365, and endpoint issues
- Perform Active Directory and Azure AD tasks (based on level)
- Handle escalations with complete diagnostics and documentation
- Follow zero-trust, least-privilege, and identity verification policies
- Maintain clean, audit-ready ticket notes and time entries
- Contribute to SOPs, knowledge base articles, and service improvements
- Collaborate with NOC, SOC, Cloud, and Engineering teams
Qualification Required:
- Strong Understanding Of Windows 10/11 and basic macOS
- Proficiency in Microsoft 365 (user to admin level depending on role)
- Knowledge of Active Directory and Azure AD fundamentals
- Understanding of networking basics (TCP/IP, DNS, VPN)
- Familiarity with ticketing and RMM tools
- MSP experience preferred
- Strong written and verbal English communication skills
- Detail-oriented and process-driven with structured work approach
- Comfortable working in a hybrid and shift-based environment
- 17 years of experience in IT Service Desk / Technical Support
- Experience supporting global or North American customers preferred
- ITIL Foundation or Microsoft certifications are strong assets
- Experience in SOC2 / ISO-controlled environments is a plus
Note: Leveling as L1 or L2 will be based on experience, skills, and demonstrated capability.
Frequently Asked Questions
How do I apply for the Service Desk Analyst (L1 / L2) position at Supra ITS?
Use the Apply button above to submit your application directly to Supra ITS. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Service Desk Analyst (L1 / L2) role at Supra ITS remote or in-office?
This is a hybrid role based in IN. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Service Desk Analyst (L1 / L2) at Supra ITS earn?
Supra ITS has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst (L1 / L2) role at Supra ITS posted?
This role was posted on April 3, 2026 (79 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Analyst (L1 / L2) role at Supra ITS entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Supra ITS has listed.
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