Associate Manager - Customer Service
StaffAnchor Talent SolutionsRole Overview
StaffAnchor Talent Solutions is hiring a entry-level Associate Manager - Customer Service. This is a full-time role in Lucknow. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring: Associate Manager – Customer Service
Location: Lucknow
Experience Required: 5–8 Years
Employment Type: Full-time
Work Schedule: 5 Days Working | Rotational Day Shift
StaffAnchor is hiring for its client for the role of Associate Manager – Customer Service.
Job Summary
We are looking for an experienced Customer Service professional to lead and manage a team of Customer Service Associates across voice and chat support channels. The role requires strong leadership, operational management, escalation handling, and customer experience management skills in a fast-paced environment.
Key Responsibilities
- Manage and lead a team of 20–25 Customer Service Associates.
- Monitor team productivity, quality, and overall performance metrics.
- Ensure adherence to SLAs, response timelines, and operational standards.
- Handle customer escalations and drive timely resolution.
- Analyze performance data and prepare operational reports.
- Identify process improvement opportunities and implement corrective actions.
- Coordinate with internal teams to ensure smooth customer support operations.
- Conduct coaching, feedback, and performance review sessions for team members.
- Support training and quality improvement initiatives.
Required Skills & Experience
- 5–8 years of experience in Customer Service or Operations.
- Prior team handling experience is mandatory.
- Strong understanding of SLA-driven environments.
- Excellent communication and people management skills.
- Experience in handling customer escalations.
- Good analytical and reporting skills.
- Proficiency in Excel and operational dashboards.
Key Performance Metrics
- Customer Satisfaction (CSAT)
- SLA Adherence
- Resolution Efficiency
- Team Productivity & Quality Scores
- Repeat Ticket Reduction
- Team Engagement & Retention
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About StaffAnchor Talent Solutions
StaffAnchor Talent Solutions
staffanchor.com
Frequently Asked Questions
How do I apply for the Associate Manager - Customer Service position at StaffAnchor Talent Solutions?
Use the Apply button above to submit your application directly to StaffAnchor Talent Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Associate Manager - Customer Service position at StaffAnchor Talent Solutions located?
This position is based in Lucknow. StaffAnchor Talent Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Associate Manager - Customer Service at StaffAnchor Talent Solutions earn?
StaffAnchor Talent Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Associate Manager - Customer Service role at StaffAnchor Talent Solutions posted?
This role was posted on May 11, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Associate Manager - Customer Service role at StaffAnchor Talent Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements StaffAnchor Talent Solutions has listed.
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