Manager - PPC & Sales/Marketing

Position Title : - Planning, Sales & Marketing Manager

Department : - Sales, Marketing & Production Planning

Reporting To : - General Manager / Director / Plant Head

Key Roles & Responsibilities

1. Sales & Business Development

· Develop and implement sales strategies to achieve business targets and revenue growth.

· Identify new customers, market opportunities, and business expansion possibilities.

· Maintain strong customer relationships and ensure customer satisfaction.

· Handle customer enquiries, RFQs, quotations, negotiations, and order finalization.

· Monitor sales performance against targets and initiate improvement actions.

2. Production Planning & Order Management

· Prepare production planning schedules based on customer orders and delivery commitments.

· Coordinate with Production, Stores, Purchase, and Quality departments for smooth order execution.

· Monitor production status and ensure on-time delivery to customers.

· Optimize production capacity utilization and material availability.

· Ensure proper planning for manpower, machine loading, and dispatch schedules.

3. Customer Coordination

· Act as the primary contact for customer communication related to delivery, quality, and commercial matters.

· Monitor customer complaints and coordinate for timely corrective action closure.

· Ensure customer requirements are properly communicated internally.

· Maintain customer satisfaction and feedback monitoring.

4. Marketing Activities

· Develop marketing plans and promotional activities for business growth.

· Conduct market analysis and competitor studies.

· Support branding, customer visits, exhibitions, and business presentations.

· Maintain marketing records and customer database.

5. ISO 9001:2015 System Compliance

· Ensure compliance with ISO 9001:2015 requirements related to customer communication, planning, and operational control.

· Monitor KPI performance related to sales, delivery, customer complaints, and planning effectiveness.

· Participate in internal audits, customer audits, and management review meetings.

· Ensure proper maintenance of records, reports, and documented information.

6. Coordination & Team Management

· Coordinate effectively with all internal departments for achieving organizational objectives.

· Guide and support team members for target achievement and process compliance.

· Conduct periodic review meetings and follow-up actions.

7.Educational Qualification

· BE / B.Tech / MBA / PGDM (Marketing / Operations / Supply Chain preferred)

8.Experience

· Relevant experience in Planning, Sales & Marketing in Manufacturing Industry.(5 - 10yrs)

9.Required Skills

· Production Planning

· Customer Handling

· Negotiation Skills

· Strategic Planning

· ERP Knowledge

· Communication Skills

· ISO 9001 System Knowledge

· Analytical & Problem-Solving Skills.