Role Overview
SourceFuse is hiring a entry-level Smart products technical support specialist. This is a full-time role in IN. Part of SourceFuse's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
You are being sought after for the position of Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. As part of your role, you will be responsible for providing support for managed services & application/product support for IoT projects.
- *Key Responsibilities:**
- Investigate the issue and Provide Resolution, identifying the location of the issue (device/connectivity/platform/application layer).
- Perform Application & Platform Performance Monitoring, including identifying, categorizing, prioritizing, diagnosing, routing, tracking, and closing alarms raised by monitoring tools.
- Recreate and verify complex performance and environmental issues with full access to the production environment.
- Identify, troubleshoot, and solve incidents within SLA timelines, including Log Analysis of reported issues.
- Update ticket status and progress on the ticketing tool, and raise bugs for application functionality issues requiring a code fix.
- Triaging Mobile App issues on both Play Store & App Store, Web App issues, and Platform (AWS) issues.
- Propose solutions to recurring incidents and suggest enhancements in the existing solutions.
- Perform Service Mgmt. Reporting, including Status Tracking & Reporting.
- Continuously work on Service Improvement, focusing on Process Management & Improvement.
- Manage the Production AWS platform and deployed applications, along with end-to-end monitoring of systems and data flow.
- Handle Incident Management, Problem Management, Change Management, Risk Management, and Knowledge Management.
- *Mandatory Qualifications:**
- Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
- 3+ years of experience in L2 of managed services/application (mobile or web) support.
- 1+ years of experience in Smart/Connected Products & IoT workflow.
- Experience in troubleshooting Mobile or Web App issues.
- Proficiency in AWS platform or AWS certification (Solution Architect/Sys Ops), with knowledge of Serverless/Headless architecture, Lambda, API Gateways, Kinesis, Elastic Search, Elastic Cache, Dynamo DB, Athena, AWS IoT.
- Familiarity with Linux, NoSQL Database (preferably Dynamo DB), trouble ticketing tools (preferably Jira Software & Jira Service Desk), and scripting languages such as Python/Boto or Golang/Node-js.
- Ability to differentiate between application & platform issues and effectively resolve them.
- *Preferred Qualifications:**
- Hands-on experience with New Relic and AWS Cloudwatch tools.
- Prior experience in operation support for IoT projects with 50,000+ live devices.
- ITIL certification.
- Experience with AWS Cloud IoT Core platform.
- L3 Support experience in addition to L2.
- *Skills and Abilities Required:**
- Willingness to work in a 24 X 7 shifts environment.
- Flexible to travel on short notice for field trials & product launches.
- Excellent troubleshooting & analytical skills.
- Customer-focused with a drive to enhance customer experience.
- Ability to understand business needs and provide innovative solutions.
- Positive attitude, committed to high performance standards, and taking ownership of tasks.
- Innovative and entrepreneurial mindset, staying updated on the latest technologies and industry trends. You are being sought after for the position of Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. As part of your role, you will be responsible for providing support for managed services & application/product support for IoT projects.
- *Key Responsibilities:**
- Investigate the issue and Provide Resolution, identifying the location of the issue (device/connectivity/platform/application layer).
- Perform Application & Platform Performance Monitoring, including identifying, categorizing, prioritizing, diagnosing, routing, tracking, and closing alarms raised by monitoring tools.
- Recreate and verify complex performance and environmental issues with full access to the production environment.
- Identify, troubleshoot, and solve incidents within SLA timelines, including Log Analysis of reported issues.
- Update ticket status and progress on the ticketing tool, and raise bugs for application functionality issues requiring a code fix.
- Triaging Mobile App issues on both Play Store & App Store, Web App issues, and Platform (AWS) issues.
- Propose solutions to recurring incidents and suggest enhancements in the existing solutions.
- Perform Service Mgmt. Reporting, including Status Tracking & Reporting.
- Continuously work on Service Improvement, focusing on Process Management & Improvement.
- Manage the Production AWS platform and deployed applications, along with end-to-end monitoring of systems and data flow.
- Handle Incident Management, Problem Management, Change Management, Risk Management, and Knowledge Man
Frequently Asked Questions
How do I apply for the Smart products technical support specialist position at SourceFuse?
Use the Apply button above to submit your application directly to SourceFuse. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Smart products technical support specialist position at SourceFuse located?
This position is based in IN. SourceFuse has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Smart products technical support specialist at SourceFuse earn?
SourceFuse has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Smart products technical support specialist role at SourceFuse posted?
This role was posted on April 15, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Smart products technical support specialist role at SourceFuse entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements SourceFuse has listed.
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