Intern, IT Support

At Sony Music Entertainment Canada Inc., we fuel the creative journey. We have played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We have nurtured some of music's most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we are committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment Canada Inc. is a member of the Sony family of global companies. 

Work Location: Liberty Village, Toronto 

Job Type & Duration: Part-time Internship, 4 Months from September to December 2026 

Compensation: Paid Internship, $17.75/hour 

Shift Information: At least (3) three days a week, 9AM to 5PM, up to 24 hours a week

The IT Support Intern will work closely with the Global Technology team to provide day-to-day technical support, assist with system maintenance, and contribute to delivering seamless user experience across the organization. This role is ideal for a student or recent graduate who is passionate about technology, eager to learn, and thrives in a collaborative, fast-paced environment.

As an intern, you will gain hands-on experience and exposure to a wide range of IT operations, while supporting key initiatives and learning best practices in enterprise technology environments.

The Role

• Assist with the setup, configuration, and deployment of laptops, mobile devices, and printers for end users.
• Support basic hardware troubleshooting, including diagnosing issues with peripherals and assisting with upgrades (e.g., memory, storage).
• Provide first-level technical support to internal users for common IT issues, including hardware, software, and connectivity problems.
• Assist the Service Desk team with resolving tickets related to Microsoft 365, multi-factor authentication (MFA), and password resets.
• Help maintain accurate inventory records of IT equipment and support asset tracking processes.
• Assist with the secure handling, decommissioning, and disposal of legacy devices in accordance with company data security policies.
• Contributes to the creation and maintenance of IT documentation, including knowledge base articles and user guides.
• Participate in IT projects such as system rollouts, software testing, and automation initiatives, gaining exposure to project workflows.
• Collaborate with team members and cross-functional departments to support technology deployments and user onboarding.

Ideal Candidate

• Enrolled in or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
• Familiarity with macOS and Windows environments.
• Basic understanding of networking, cloud services, and cybersecurity principles.
• Strong communication and organizational skills.
• Eagerness to learn and contribute to a collaborative team.

What We Give You

• You join a vibrant global community with the opportunity to channel your passion every day. 
• A modern office environment designed for you, empowering you to bring your best. 
• Investment in your professional growth and development enabling you to thrive in our vibrant community. 
• The space to accelerate progress, positively disrupt and create what happens next. 
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives. 

Equity, Diversity and Inclusion  

Sony Music Entertainment Canada Inc., is committed to Employment Equity and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our People Experience team. Reasonable accommodation will be determined on a case-by-case basis and your request will be responded to as soon as possible.