Customer Logistics Import

Role Objective: Manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely updates, and compliance with shipping and customs procedures.

· Handle import shipments across Air & Sea (LCL / FCL / Air Freight)

· Act as the primary point of contact for customers for all import-related queries and updates

· Coordinate with overseas agents, co-loaders, shipping lines, airlines, CFS, and internal teams

· Follow up on daily routing orders and ensure timely updates are shared with customers

· Prepare and circulate CAN (Cargo Arrival Notice) along with arrival details to consignees

· Manage import documentation, including coordination for Delivery Orders and shipment releases

· Track shipments and monitor cargo movement across various stages until final delivery

· Handle customer queries, resolve issues proactively, and ensure a smooth customer experience

· Communicate regularly with suppliers, carriers, and customers regarding shipment status

· Maintain accurate records, prepare Daily Status Reports (DSR), and ensure regulatory compliance.

· Attend to calls, emails, and operational requests efficiently

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹60,000.00 per month

Work Location: In person