About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. This permanent position allows you the opportunity to work within a fast-paced medical surgical clinic specializing in Ophthalmology and Vision Sciences at SickKids and provides a diverse learning experience. You will provide service in a customer-focused manner, while facilitating the delivery of patient care by providing a high level of support and assistance to clinic staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get To Do

• Greet patients and families, and assist in meeting their needs when appropriate
• Schedule and coordinate follow up appointments and meetings
• Organize and maintain patient charts, as well as electronic and paper information filing systems
• Maintain electronic calendar/schedules
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
• Prepare requisitions
• Provide clerical support to all health care staff
• Perform other duties as assigned (screening calls, appointment reminder calls, etc)

Here's What You'll Need

• Diploma from a recognized Medical Administration program an peferred
• Medical Terminology certificate is preferred
• Previous clerical experience in a hospital/medical environment preferred
• Experience with patient registration systems is required (Epic is preferred)
• Basic proficiency with computers (i.e. word processing)
• Strong communication, interpersonal and organization skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Here's what you'll love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type: Permanent, Full-Time. On-site

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.