Manager, Online Curriculum Design

• Manager, Online Curriculum Design
• Remote Texas

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

• JOB DESCRIPTION SUMMARY
• Leads the Company’s property systems training curriculum development and digital adoption program efforts by overseeing the strategy, governance, design, development, and implementation of digital curriculum and WalkMe digital adoption solutions that drive software acclimation for the Company’s property management software platform, enhance team member performance and retention, and improve customer satisfaction.

JOB DESCRIPTION

• KEY RESPONSIBILITIES:
• Establishes annual goals and objectives for digital curriculum, WalkMe programs, projects, and initiatives that align with the overall IT business plan, digital transformation strategy, and the Company’s philosophy related to team member education, development, performance, adoption, and retention.
• Monitors, researches, recommends, and incorporates emerging trends in online training, e-learning curriculum design, digital adoption platforms (DAP), and WalkMe solutions; utilizes the WalkMe Institute, WalkMe Support Releases, and community resources to remain current with WalkMe releases, best practices, and continue advanced product education.
• Oversees and implements program evaluation methods that measure participant learning in the Company’s Learning Management System (LMS), WalkMe solution effectiveness, impact on performance, user adoption, and ROI by developing surveys, tests, follow-up evaluations, WalkMe Insights analytics, and reporting on training and adoption results to leadership.
• Reviews, makes recommendations, and updates existing curriculum materials and WalkMe solutions to reflect changes in the Company’s business practices, industry trends, and user needs; recommends governance approaches and implementation strategies that ensure updated programs integrate seamlessly, promote reusability, and scale across digital adoption efforts.
• Monitors end-user feedback, Learning Management System (LMS) requests, WalkMe Insights data, support tickets, and user enhancement requests to identify adoption barriers, ensure issues are addressed and resolved quickly, and drive continuous optimization.
• Oversees the administration of the Company’s Learning Management System (LMS) and WalkMe platform by managing communication with online training partners, service providers, and WalkMe support teams; assists in the resolution of system or user-related issues and enforces governance policies for consistent usage.
• Facilitates the selection of third-party training partners, vendors, or consultants by researching proposed contractors, service providers, arranging demonstrations and pilots, evaluating products and services, and conducting tests to determine appropriateness to the Company’s online curriculum, WalkMe needs, and overall digital adoption strategy.
• Provides leadership and customer service by responding to requests for digital curriculum, and WalkMe solutions, addressing issues and concerns logged via the Helpdesk, recommending tailored solutions, and championing user-centric digital experiences.
• Provides custom reports, ad hoc analysis, and executive-level insights as required by various internal business groups related to training performance, WalkMe adoption impact, productivity gains, support ticket reduction, and organizational performance to demonstrate program value and support scaling.
• Supervises the team of design associates by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices."
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
• BASIC KNOWLEDGE & QUALIFICATIONS:
• Demonstrated ability to read, write, and communicate effectively to create and deliver executive-level presen