You will be responsible for day-to-day tasks including sales coordination, customer service, and communication in the IT Hardware & Software Sales and Services domain. Your key responsibilities will include:

• Maintaining customer relationships and coordinating with the sales team to ensure seamless operations and customer satisfaction.
• Demonstrating a professional attitude and appearance.
• Possessing excellent communication skills and experience in Software/ IT Hardware industrial /Automation Sales & Services.
• Having good knowledge of social media platforms, trends, and best practices.
• Managing front desk operations and maintaining a welcoming environment.
• Handling service calls follow-up emails & queries efficiently.
• Coordinating service calls, appointments, meetings, and office schedules.
• Maintaining records and updating databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders.
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers' needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues.

Qualifications Required:

• Technical Graduate background is an added advantage.
• 2-3 years of proven experience in a similar role. You will be responsible for day-to-day tasks including sales coordination, customer service, and communication in the IT Hardware & Software Sales and Services domain. Your key responsibilities will include:
• Maintaining customer relationships and coordinating with the sales team to ensure seamless operations and customer satisfaction.
• Demonstrating a professional attitude and appearance.
• Possessing excellent communication skills and experience in Software/ IT Hardware industrial /Automation Sales & Services.
• Having good knowledge of social media platforms, trends, and best practices.
• Managing front desk operations and maintaining a welcoming environment.
• Handling service calls follow-up emails & queries efficiently.
• Coordinating service calls, appointments, meetings, and office schedules.
• Maintaining records and updating databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders.
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers' needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues.

Qualifications Required:

• Technical Graduate background is an added advantage.
• 2-3 years of proven experience in a similar role.