Role Overview
Shine.com is hiring a Head of Service Department Lead Operations. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are looking for a strategic and execution-focused Head of Service Department to take full ownership of our service operations and elevate customer experience to the next level. This is a leadership role for someone who can build, optimize, and scale service functions, drive operational excellence, and lead high-performing teams in a fast-paced environment.
If you are known for turning service organizations into competitive advantages, this role is built for you.
What Youll Lead Deliver
- End-to-end ownership of the service department, including strategy, operations, and performance
- Drive customer satisfaction , retention , and service profitability
- Build and implement scalable service processes , systems , and KPIs
- Lead, mentor, and grow a multi-functional service team (support, field service, operations, etc.)
- Establish a performance-driven culture with strong accountability and continuous improvement
- Optimize service delivery through process improvements , automation , and best practices
- Collaborate with cross-functional teams (Sales, Product, Operations) to align service with business goals
- Handle escalations, critical issues, and ensure best-in-class customer experience
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Head of Service Department Lead Operations position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Head of Service Department Lead Operations position at Shine.com located?
This position is based in IN. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Head of Service Department Lead Operations at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Head of Service Department Lead Operations role at Shine.com posted?
This role was posted on April 25, 2026 (59 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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