Head of Service Department Lead Operations

We are looking for a strategic and execution-focused Head of Service Department to take full ownership of our service operations and elevate customer experience to the next level. This is a leadership role for someone who can build, optimize, and scale service functions, drive operational excellence, and lead high-performing teams in a fast-paced environment.

If you are known for turning service organizations into competitive advantages, this role is built for you.

What Youll Lead Deliver

• End-to-end ownership of the service department, including strategy, operations, and performance
• Drive customer satisfaction , retention , and service profitability
• Build and implement scalable service processes , systems , and KPIs
• Lead, mentor, and grow a multi-functional service team (support, field service, operations, etc.)
• Establish a performance-driven culture with strong accountability and continuous improvement
• Optimize service delivery through process improvements , automation , and best practices
• Collaborate with cross-functional teams (Sales, Product, Operations) to align service with business goals
• Handle escalations, critical issues, and ensure best-in-class customer experience

This job is provided by Shine.com