Role Overview
Shine.com is hiring a mid-level Customer Support Representative. This is a full-time role in Mumbai. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
** Job Title: Customer Support Executive**
Location: Malad, Mumbai
- Shift:** Rotational US Shift
- Working Days:** 5 Days Working | 2 Rotational Week Offs
Job Overview
We are hiring enthusiastic and customer-oriented professionals for our US Voice Process. The role involves handling customer queries, providing solutions, and identifying opportunities for upselling while delivering excellent service.
Key Responsibilities
- Handle inbound/outbound customer calls efficiently
- Resolve customer queries related to utility services
- Ensure high-quality customer service and satisfaction
- Maintain accurate records of customer interactions
- Meet performance and quality benchmarks
Eligibility Criteria
- HSC / Graduate with **minimum 6 months of experience**
- BPO/Voice process experience is a plus
- Strong English communication skills
- Comfortable working in **US rotational shifts**
- Open to customer support + upselling role
Compensation Benefits
- Salary: **33,000 (In-hand)
- Incentives based on performance
- 5-day working week
- Career growth opportunities
Immediate Joiners Preferred
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Customer Support Representative position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Representative position at Shine.com located?
This position is based in Mumbai. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Representative at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Representative role at Shine.com posted?
This role was posted on April 17, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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