Customer Service Representative

Key Responsibility: -

• Create and implement strategies to manage and expand assigned small-sized accounts while ensuring high levels of customer satisfaction.
• Identify and capitalize on new business opportunities within the assigned territory through cross-selling and upselling of products and solutions.
• Design clear customer pathways, covering both the procurement process and product usage.
• Effectively convey and promote the value of the companys products or services to diverse customer groups through impactful presentations and product demonstrations.
• Build and nurture relationships with key decision-makers through regular sales interactions and product demonstrations.
• Handle negotiations and finalize agreements that are beneficial for both the customer and the company.
• Deliver outstanding customer support to drive retention and uncover new business opportunities.
• Address customer queries, which may be related to financial, logistical, or clinical aspects.
• Work closely with cross-functional teams to provide integrated and comprehensive solutions to customers.
• Ensure all sales records and reports are accurate and regularly updated.
• Operate exclusively through distributor channels.

Qualification: - Science Graduate

Experience: - Minimum 6 months of experience

This job is provided by Shine.com