Role Overview
Shine.com is hiring a senior-level Assistant Manager BPO. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders handling e-
commerce sellers
Monitor and drive team performance to achieve sales, revenue, and growth targets
Analyze seller performance and provide strategic inputs to enhance business outcomes
Coordinate with internal stakeholders to ensure seamless seller support and resolution
Conduct regular reviews, coaching, and training sessions for the team
Maintain team motivation and discipline while ensuring performance benchmarks are met
Manage dashboards, track KPIs, and generate performance reports using Excel
Desired Candidate Profile
Graduate in any discipline (10+2+3)
Minimum 6 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR
Hard Core BPO Sales experience
Minimum 1 year of Assistant Manager Operations handling a team to drive Sales or Seller
Performance
Proficient in MS Excel and comfortable with data analysis
Strong communication skills in Hindi and English
Proven leadership skills with ability to drive results through team
E-commerce domain experience is added advantage
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Assistant Manager BPO position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Assistant Manager BPO position at Shine.com located?
This position is based in IN. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Assistant Manager BPO at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Assistant Manager BPO role at Shine.com posted?
This role was posted on April 19, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Assistant Manager BPO role at Shine.com require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Shine.com lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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