Role Overview
Shine.com is hiring a Account Management Director. This is a full-time role in Mumbai. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Responsibilities
- Lead the Account Management team with a customer-centric approach, prioritizing customer success and growth
- Develop and execute proactive customer retention and expansion strategies
- Analyze customer experience and health metrics, identifying key indicators and trends
- Educate and influence peers and the team on marketplace dynamics and successful strategies
- Contribute to the development of new product and service offerings based on customer needs
- Maximize the effectiveness of Account Management tools and resources
- Act as an escalation point for complex negotiations, optimizing deal structures
- Promote a positive, diverse, and inclusive corporate culture aligned with company value
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Account Management Director position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Account Management Director position at Shine.com located?
This position is based in Mumbai. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Account Management Director at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Account Management Director role at Shine.com posted?
This role was posted on May 2, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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