Role Overview
shentel is hiring a entry-level Technical Support Rep I. This is a full-time role in Edinburg. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!
As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.
Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
- Promote quality customer experience with honest and committed customer care.
- Engage in real-time troubleshooting with customers to resolve technical issues.
- Educate residential Shentel customers about the installation and use of products.
- Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
We offer a great work environment and competitive total compensation package that includes:
- World class 401(k) – up to 8% company contribution
- Medical, dental, vision, and life insurance with company subsidies
- Up to 3 weeks of PTO and up to 9 paid holidays
You worked hard for the following:
- Your reputation as a successful customer service professional who meets and exceeds goals
- Your high school diploma or equivalent
- One year of customer service or call center experience
We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.
What are you waiting for? Come join Shentel’s Technical Support Team!
About shentel
shentel
shentel.com
Frequently Asked Questions
How do I apply for the Technical Support Rep I position at shentel?
Use the Apply button above to submit your application directly to shentel. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Rep I position at shentel located?
This position is based in Edinburg. shentel has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Rep I at shentel earn?
shentel has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Rep I role at shentel posted?
This role was posted on April 30, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Support Rep I role at shentel entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements shentel has listed.
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