Part Time Help Desk Technician I

As a Helpdesk Technician in Mumbai, India, your role will involve providing end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will be responsible for handling IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Additionally, you will manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems
• Handled IMAC activities and break/fix tasks for end-user devices
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
• Administered approved software installations, updates, and security patching in coordination with IT policies
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
• Assisted with Active Directory tasks and basic user support

Qualification Required:

• Proficiency in English and Hindi languages
• Previous experience in providing technical support for desktop and laptop systems
• Familiarity with tools such as SCCM, Intune, and ServiceNow
• Knowledge of software installations, updates, and security patching procedures
• Ability to troubleshoot hardware, software, and connectivity issues effectively As a Helpdesk Technician in Mumbai, India, your role will involve providing end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will be responsible for handling IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Additionally, you will manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems
• Handled IMAC activities and break/fix tasks for end-user devices
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
• Administered approved software installations, updates, and security patching in coordination with IT policies
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
• Assisted with Active Directory tasks and basic user support

Qualification Required:

• Proficiency in English and Hindi languages
• Previous experience in providing technical support for desktop and laptop systems
• Familiarity with tools such as SCCM, Intune, and ServiceNow
• Knowledge of software installations, updates, and security patching procedures
• Ability to troubleshoot hardware, software, and connectivity issues effectively