Role Overview
Sharp Brains Solutions is hiring a entry-level Part Time Help Desk Technician I. This is a part-time role in IN. Part of Sharp Brains Solutions's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Helpdesk Technician in Mumbai, India, your role will involve providing end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will be responsible for handling IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Additionally, you will manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems
- Handled IMAC activities and break/fix tasks for end-user devices
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
- Administered approved software installations, updates, and security patching in coordination with IT policies
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
- Assisted with Active Directory tasks and basic user support
Qualification Required:
- Proficiency in English and Hindi languages
- Previous experience in providing technical support for desktop and laptop systems
- Familiarity with tools such as SCCM, Intune, and ServiceNow
- Knowledge of software installations, updates, and security patching procedures
- Ability to troubleshoot hardware, software, and connectivity issues effectively As a Helpdesk Technician in Mumbai, India, your role will involve providing end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will be responsible for handling IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Additionally, you will manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Key Responsibilities:
- Provided end-to-end technical support for desktop and laptop systems
- Handled IMAC activities and break/fix tasks for end-user devices
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
- Administered approved software installations, updates, and security patching in coordination with IT policies
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
- Assisted with Active Directory tasks and basic user support
Qualification Required:
- Proficiency in English and Hindi languages
- Previous experience in providing technical support for desktop and laptop systems
- Familiarity with tools such as SCCM, Intune, and ServiceNow
- Knowledge of software installations, updates, and security patching procedures
- Ability to troubleshoot hardware, software, and connectivity issues effectively
Frequently Asked Questions
How do I apply for the Part Time Help Desk Technician I position at Sharp Brains Solutions?
Use the Apply button above to submit your application directly to Sharp Brains Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Part Time Help Desk Technician I position at Sharp Brains Solutions located?
This position is based in IN. Sharp Brains Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Part Time Help Desk Technician I at Sharp Brains Solutions earn?
Sharp Brains Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Part Time Help Desk Technician I role at Sharp Brains Solutions posted?
This role was posted on April 12, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Part Time Help Desk Technician I role at Sharp Brains Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Sharp Brains Solutions has listed.
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