Customer Success Executive Chat Support

As a Customer Success Executive at SANeForce, you will be responsible for providing professional and timely chat support to customers. Your key responsibilities will include:

• Handling customer queries and support requests through chat efficiently.
• Providing product guidance and troubleshooting support for CRM and SaaS-based applications.
• Ensuring quick resolution of customer concerns while maintaining high satisfaction levels.
• Coordinating with internal technical and implementation teams for issue escalation and resolution.
• Understanding customer requirements and providing appropriate solutions within the product capabilities.
• Maintaining accurate records of customer interactions, issues, and resolutions.
• Assisting customers with onboarding support, feature navigation, and product usage guidance.
• Following up with customers to ensure successful issue closure and positive user experience.
• Meeting response time, resolution time, and customer satisfaction KPIs.

Qualifications required for this role include:

• 13 years of experience in Customer Support / Customer Success / Chat Support roles.
• Experience working with CRM Software or SaaS-based products is preferred.
• Excellent verbal and written communication skills are mandatory.
• Strong problem-solving and customer-handling skills.
• Ability to manage multiple customer conversations simultaneously.
• Basic understanding of software applications and troubleshooting processes.
• Hindi speaking ability is preferred.
• Willingness to work in a fast-paced support environment.

Preferred qualifications

• Any Graduate / Postgraduate.
• Prior experience in CRM, SaaS, Technical Support or Customer Success domain will be an added advantage.

At SANeForce, you will have the opportunity to work with a growing SaaS and CRM organization in a collaborative and supportive work environment. You can also expect career growth opportunities in Customer Success and SaaS operations, along with exposure to enterprise-level CRM solutions and client management.

If you are interested in this role, please apply with your updated resume. As a Customer Success Executive at SANeForce, you will be responsible for providing professional and timely chat support to customers. Your key responsibilities will include:

• Handling customer queries and support requests through chat efficiently.
• Providing product guidance and troubleshooting support for CRM and SaaS-based applications.
• Ensuring quick resolution of customer concerns while maintaining high satisfaction levels.
• Coordinating with internal technical and implementation teams for issue escalation and resolution.
• Understanding customer requirements and providing appropriate solutions within the product capabilities.
• Maintaining accurate records of customer interactions, issues, and resolutions.
• Assisting customers with onboarding support, feature navigation, and product usage guidance.
• Following up with customers to ensure successful issue closure and positive user experience.
• Meeting response time, resolution time, and customer satisfaction KPIs.

Qualifications required for this role include:

• 13 years of experience in Customer Support / Customer Success / Chat Support roles.
• Experience working with CRM Software or SaaS-based products is preferred.
• Excellent verbal and written communication skills are mandatory.
• Strong problem-solving and customer-handling skills.
• Ability to manage multiple customer conversations simultaneously.
• Basic understanding of software applications and troubleshooting processes.
• Hindi speaking ability is preferred.
• Willingness to work in a fast-paced support environment.

Preferred qualifications

• Any Graduate / Postgraduate.
• Prior experience in CRM, SaaS, Technical Support or Customer Success domain will be an added advantage.

At SANeForce, you will have the opportunity to work with a growing SaaS and CRM organization in a collaborative and supportive work environment. You can also expect career growth opportunities in Customer Success and SaaS operations, along with exposure to enterprise-level CRM solutions and client management.

If you are interested in this role, please apply with your updated resume.