Customer Service Representative (CSR)

ARE YOU LOOKING FOR STABLE WORK WITH AN ESTABLISHED COMPANY ?

WE ARE HIRING! - LOOKING FOR AN EXPERIENCED ENERGETIC CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR LLOYDMINSTER TEAM!

Rosenau Transport is now part of GLS Canada! This allows us to deliver exceptional transportation solutions nationwide. Join us as we embark on this exciting journey together!

Shift available:

Monday - Friday 8am Start time

This position is looking to start immediately!

• Are you an energetic, outgoing, people person, with a keen eye for detail?
• Are you looking for a professional environment where you can make an impact and have fun?

In this position you would be responsible to provide full-time Customer Service and Administrative support for our Lloydminster Location .

We offer:

• Comprehensive Benefit Program & Employee Assistant Plan !
• 100% Employer Paid RSP Plan (after 1 year) !
• Paid orientation & Training; paid time off!
• Year round consistent work!
• Lots of opportunities for career advancement!

In this role your Daily Responsibilities will include:

• Data Entry in AS400, CLI systems;
• Communication and coordination with customers and driving staff;
• Working in a variety of different computer programs;
• Answering phones, logging incoming calls for pick up, perform general office duties,
• Answer inquiries, confirmation of CSR emails, phone calls and provide information to customers;
• Provide dispatch administrative support, communications to customers and company drivers as required
• Field customer complaints, identify the issues and work to resolve customer issues.
• Other administrative duties to support efficient services for customers and terminal operations as directed.

The successful candidate will have:

• Working knowledge of Microsoft Office, with proficiency in Microsoft Excel
• Minimum 2 years experience working in an office environment
• Transportation and logistics/ dispatch and customer service administration experience.
• Professional communication skills.
• Ability to multi-task, switch priorities quickly in a fast paced environment
• Ability to learn new computer programs, software and procedures quickly
• Preference for local candidates only, as there is no relocation assistance provided for this role. This role does not qualify for an LMO under the Temporary Foreign Worker Program

All Employees are required to comply with all company and regulatory safety requirements. Each employee is responsible for their person

#RoseLP

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Education

• Secondary School (preferred)

Experience

• customer service: 2 years (preferred)
• AS400: 1 year (preferred)
• Transportation/ Logistics: 1 year (preferred)
• Office: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Class 5 License (required)

Work Location: In person