Senior Desktop Support Engineer

❖ Essential Duties and Responsibilities:

Minimum 3+ years of experience in hardware and network industry

✓ providing first-line support for hardware and software issues.

✓ Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.

✓ Set up new workstations, install software applications, and configure user accounts.

✓ Perform regular maintenance on hardware and software to ensure optimal performance.

✓ Maintain records of issues, resolutions, and inventory of hardware and software assets.

✓ Assist in training users on new software and technologies, providing guidance on best practices

✓ Set up and configure network hardware such as routers, switches, firewalls, and access points.

✓ Troubleshoot and resolve hardware issues; perform regular updates and patches.

✓ Use tools to monitor network performance and security; analyze traffic and usage patterns.

✓ Maintain accurate records of network configurations, diagrams, and hardware inventories.

✓ Work with other IT staff to integrate hardware with software systems and applications.

✓ Ensure hardware security measures are in place to protect against unauthorized access and

threats

Required Skills

• Strong understanding of operating systems (Windows 11), hardware components, and common

software applications.

• Ability to diagnose problems quickly and efficiently.
• Excellent communication skills to interact with users and understand their needs.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
• Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
• Ability to diagnose and resolve hardware and network issues.
• Experience with monitoring and management tools (e.g., Wireshark, Nagios).
• Ability to communicate technical concepts to non-technical stakeholders.
• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

• Provident Fund

Experience

• Desktop support: 3 years (Preferred)
• hardware and network industry: 3 years (Preferred)

Work Location: In person