We are looking for a Customer Service Representative to join a manufacturing team in Bolton, Ontario on a Contract basis. In this role, you will support customers through phone and email communication, process orders accurately, and help maintain a high standard of service in a fast-paced environment. This opportunity is well suited to someone who is organized, responsive, and comfortable managing multiple customer requests throughout the day.Responsibilities:

• Respond to incoming customer calls and emails promptly, providing helpful and attentive service for a wide range of inquiries.
• Enter customer information, order details, and service updates accurately into internal records and tracking systems.
• Process order entry tasks with close attention to detail to help ensure timely and accurate fulfilment.
• Make outbound calls when needed to confirm information, follow up on requests, or coordinate service-related matters.
• Schedule appointments and arrange service timelines based on customer needs and operational availability.
• Use Microsoft Excel and Microsoft Word to prepare, update, and maintain customer files, reports, and related documentation.
• Resolve routine customer concerns efficiently and escalate more complex issues to the appropriate team when necessary.
• Support day-to-day call centre activities while maintaining clear communication and a positive customer experience.