Hr Coordinator, Eor (Karnataka)

About Rippling Rippling gives businesses one place to run HR IT and Finance It brings together all of the workforce systems that are normally scattered across a company like payroll expenses benefits and computers For the first time ever you can manage and automate every part of the employee lifecycle in a single system Take onboarding for example With Rippling you can hire a new employee anywhere in the world and set up their payroll corporate card computer benefits and even third-party apps like Slack and Microsoft 365 all within 90 seconds Based in San Francisco CA Rippling has raised 1 4B from the world s top investors including Kleiner Perkins Founders Fund Sequoia Greenoaks and Bedrock and was named one of America s best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from Rippling com addresses What is an Employer of Record EOR An Employer of Record EOR is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate About the role As an HR Coordinator you will serve as the first point of contact for client and employee inquiries providing guidance and support on straightforward HR matters while ensuring timely and accurate responses You will manage and triage inquiries through our ticketing system handling cases within your expertise and escalating more complex matters to Senior HR Advisors This role is integral to maintaining service efficiency and ensuring adherence to key performance metrics such as response and resolution times You ll collaborate with team members across regions applying a proactive and resourceful approach to deliver exceptional service to our clients and employees What you will do Ticket Management Own the ticketing system by responding to inquiries in a timely and qualified manner ensuring alignment with service level agreements SLAs First-Line HR Support Address straightforward HR questions including leave policies performance management basics system navigation and updating employee information Case Escalation Provide initial responses to more complex cases e g terminations claims gathering necessary details before assigning them to Senior HR Advisors for further action Global Expertise Research and provide accurate answers for inquiries across multiple countries globally or within the geo-region leveraging the internal provided resources and tools Metrics Accountability Ensure prompt first responses and efficient case resolution to meet team performance targets Cross-Team Collaboration Work closely with Senior HR Advisors fellow HR Coordinators Legal Associates and Counsels Operations Associates Regional Managers and other internal teams to address client and employee needs comprehensively Documentation Process Optimization Identify opportunities to improve operational workflows documentations and ensure consistency in responses through standardized templates and resources What you will need Bachelor s degree in HR Business Admin Communications or related field required 4 years of experience in an HR support role within a fast-paced client-facing environment Solid understanding of core HR practices including leave management performance management general employment policies and HR compliance Strong organizational and time management skills with the ability to prioritize and manage multiple tasks efficiently Exceptional written and verbal communication skills with a focus on clarity and professionalism A resourceful and proactive mindset with the ability to research resolve issues independently and deal with ambiguity Proficiency with ticketing systems e g Salesforce and experience working with HRIS platforms is highly desirable Familiarity with Google Suite Docs Sheets JIRA Confluence Slack is a plus Professional working proficiency in English additional languages are a plus Flexibility to work with US customers in EST Eastern Standard Time USA time zone Grit patience and empathy as you would be working with different teams customers and partners Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation please email accommodations rippling com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture For office-based employees employees who live within a defined radius of a Rippling office Rippling considers working in the office at least three days a week under current policy to be an essential function of the employee s role LI Hybrid