Warehouse Lead Hand

Richards Packaging Inc., part of the Richards Group, is one of North America’s most established suppliers of glass and plastic packaging solutions. Established in 1912, we’ve grown into a leading distributor serving a diverse range of sectors, including food and beverage, healthcare, cosmetics, and industrial markets. With an extensive selection of bottles, jars, closures, dispensing systems, and customizable packaging options, Richards Packaging is recognized for its reliability, product breadth, and exceptional customer service throughout its North American network.

About The Role

Reporting to the Warehouse Supervisor/Manager, the Warehouse Lead Hand will be responsible for driving day-to-day operations, ensuring smooth shipping and receiving, managing inventory, and mentoring our warehouse associates, all while upholding our strict safety standards.

This role is covered by a collective agreement (unionized position).

The Successful Applicant Will

• Execute receiving, packing, shipping, and inventory movement functions in accordance with established Standard Operating Procedures (SOPs).
• Perform and assist with inventory counts including cycle counts and full inventory processes.
• Engage and motivate the team to meet daily workload demands while maintaining a safe working environment.
• Schedule and assign tasks and follow up on progress to ensure timely execution of duties.
• Lead and participate in daily warehouse and cross-functional team meetings.
• Provide clear communication regarding warehouse priorities, status updates, and KPI results to other departments.
• Support and conduct training sessions to enhance the skills of warehouse associates.
• Engage in continuous learning, with on-going training in Business Central and other relevant IT systems.
• Work collaboratively with the Warehouse Supervisor/Manager and other departments to optimize workflows and resources.
• Contribute recommendations for budget management, process improvements, and training needs.

We are seeking a candidate with the following experience and attributes:

• Secondary School Diploma (or equivalent).
• 1–3 years of relevant warehouse experience, with at least 1 year operating ERP systems.
• Strong interpersonal and customer interaction skills.
• Ability to work independently as well as part of a dynamic team.
• Demonstrated leadership in fast-paced environments and a keen eye for operational detail.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) is essential.
• Experience with Microsoft Business Central is considered an asset.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.