Staff Nurse ( Triage/ Emergency)

Adherence to Nursing Clinical standards:

• Responsible for the OP & Triage routine, equipment and patients.
• Coordinates closely with Guest Relations to plan for appointments; when expected to be busy, to escalate if resources are required.
• Understands patient & consultant requirements and plans the daily activities.
• Ensure the OPD is set for consultation:
• Assist consultants in OPD consult Rooms.
• Sets up procedure trays, dress trolleys and assists doctor in procedures and dressings.
• Assists in transportation of patients whenever necessary.
• Follow strictly all safety measures involved in patient care.
• Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
• Ensure all investigations are carried out as advised by the doctor; provides assistance for patients to Lab & Scan rooms.
• Handles emergencies competently & calmly; follows instructions competently.
• Ensures In-charge & NS is informed of any incidents immediately.
• Ensures medication safety and practices patient safety protocols.
• Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.
• Provides health education and counseling to patient and attendants.
• Implements the infection control practices.
• Implements NABH & Nursing Excellence standards.
• Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
• Co-ordinates with Billing team regarding investigations and billing activities.
• Works closely with clinical services team to ensure efficient care.
• Follows MTP, PCPNDT rules and regulations

Consultant Relationship

• Has a good relationship with consultants and works well with them.

Responsible for Outstanding Service Experience Delivery:

• Is well-groomed as per standard; maintain discipline and decorum
• Excels at communicating with customers and building rapport; is the face of the company
• Responsible for the implementation of the Service Vision ensures Nurses deliver services
• Manages the OP floor services, coordinating with support service departments to ensure customers are comfortable and services are as per standard.
• Maintains cordial inter-personal relationship within the team and other departments

Assists in the efficient functioning of the OP & Triage.

Adherence to Nursing Clinical standards:

• Responsible for the OP & Triage routine, equipment and patients.
• Coordinates closely with Guest Relations to plan for appointments; when expected to be busy, to escalate if resources are required.
• Understands patient & consultant requirements and plans the daily activities.
• Ensure the OPD is set for consultation:
• Assist consultants in OPD consult Rooms.
• Sets up procedure trays, dress trolleys and assists doctor in procedures and dressings.
• Assists in transportation of patients whenever necessary.
• Follow strictly all safety measures involved in patient care.
• Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
• Ensure all investigations are carried out as advised by the doctor; provides assistance for patients to Lab & Scan rooms.
• Handles emergencies competently & calmly; follows instructions competently.
• Ensures In-charge & NS is informed of any incidents immediately.
• Ensures medication safety and practices patient safety protocols.
• Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.
• Provides health education and counseling to patient and attendants.
• Implements the infection control practices.
• Implements NABH & Nursing Excellence standards.
• Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
• Co-ordinates with Billing team regarding investigations and billing activities.
• Works closely with clinical services team to ensure efficient care.
• Follows MTP, PCPNDT rules and regulations

Consultant Relationship

• Has a good relationship with consultants and works well with them.

Responsible for Outstanding Service Experience Delivery:

• Is well-groomed as per standard; maintain discipline