Remote Customer Success Enablement Manager → Customer Success Enablement Manager

Role Overview

The Customer Success Enablement Manager is responsible for managing and enhancing the learning ecosystem to support internal teams and external customers. This includes leading the strategy, execution, and continuous improvement of the Learning Management System (LMS) to ensure users have access to relevant knowledge in the appropriate format. The role involves developing and maintaining high-quality training content, coordinating with cross-functional teams to consolidate materials, and hosting live and recorded training sessions. Additionally, the manager will establish content standards, optimize platform structure, and facilitate internal onboarding and external client training to drive adoption and success.

Qualifications & Skills

• At least 2 years managing and maintaining an LMS
• Experience working with Salesforce (preferred)
• Strong facilitation, presentation, and content creation skills across multiple formats
• Excellent organizational, project management, and communication abilities
• Experience collaborating with technical and non-technical teams
• Preferred familiarity with tools such as Tovuti, Synap, Snagit, iorad, Camtasia

This role emphasizes strategic thinking, content management, and training facilitation to enhance customer engagement and operational efficiency.