Hotel Reservation Manager , Powai Mumbai

Job Title: Hotel Reservations Manager– RELOhomes Serviced Apartments

Location: Hiranandani Gardens, Powai, Mumbai

Working Days & Hours: Monday to Saturday | 9:30 AM – 6:30 PM

(Day shift only — No night shift)

Salary: As per experience & candidature

Job Summary

The Reservations Manager will manage the entire reservations cycle for RELOhomes — inquiries, quotations, confirmations, updates, and pre-arrival arrangements.

The role requires excellent communication, accuracy, professionalism, and follow-through to ensure smooth guest onboarding. He will also be reporting manager to reservations executives.

Key Responsibilities

Reservations & Bookings

• Handle all reservation inquiries via email, phone, WhatsApp, and corporate channels.
• Prepare quotations, availability checks, booking confirmations, and pro-forma invoices.
• Maintain up-to-date availability, occupancy, and reservation trackers at all times.
• Manage reservation sheets / PMS / Excel trackers in real-time.
• Manage the reservations executives in the team

Client Communication & Coordination

• Communicate professionally with Japanese and multinational corporate coordinators.
• Respond quickly and accurately to requests for extensions, changes, cancellations, special requirements, etc.
• Maintain high-quality, structured, and polite email communication.

Pre-Arrival & Internal Coordination

• Coordinate for apartments allocation correctly and prepared as per guest expectations.
• Notify internal stakeholders (Ops/Housekeeping via standard channels) about arrivals and departings.
• Ensure readiness and accuracy of arrival schedules, allocations, and special notes.

Billing & Documentation

• Coordinate with Accounts for invoices, billing details, advance payments, and updates.
• Maintain proper documentation for corporate bookings, rate agreements, and guest files.

Reporting

• Prepare regular reservation reports, occupancy forecasts, and weekly booking summaries.
• Highlight high-demand dates and low inventory situations.

Required Skills & Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, Business, or related field.
• 2–4 years of experience in Reservations / Front Office / Guest Relations (Hotels or Serviced Apartments).
• Excellent English communication skills (verbal & written).
• Strong email writing and documentation skills.
• Proficiency in MS Excel, Word, and reservation tools.
• Detail-oriented, organized, and comfortable working in a fast-paced hospitality environment.
• Knowledge of Japanese client expectations is an advantage (not mandatory).

About Us

Relomi Corporate Services LLP is a leading provider of corporate relocation and hospitality solutions for Japanese and multinational companies across India.

Under our premium hotels and serviced apartments brand RELOhomes, we operate long-stay and short-stay residences designed to deliver 5-star hotel comfort with the warmth of a modern home. Our existing portfolio includes 120 units of fully furnished 1BHK apartments in the heart of Hiranandani Gardens, Powai, along with an expanding range of hotels and premium serviced apartments.

With new properties coming up in Thane and Aurangabad (CSN), including hotels and premium serviced residences, Relomi continues to strengthen its footprint across key business hubs.

Backed by a team of 60+ professionals, including Japanese nationals and Japanese-speaking staff, Relomi is redefining corporate hospitality across Mumbai, Chennai, Bengaluru, Gujarat, and CSN.

What We Offer

• Opportunity to work with a premium corporate hospitality brand.
• Daily interaction with international clients and Japanese corporates.
• Competitive salary with PF, health insurance, food benefits, and mobile reimbursement.
• Positive, professional, and growth-focused work culture.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Experience

• Hotel reservations: 1 year (Required)

License/Certification:

• Diploma in Hotel Management (Required)

Location:

• Powai, Mumbai, Maharashtra (Preferred)

Work Location: In person