Technical Account Management

You will play a pivotal role as a Technical Account Manager (TAM) at Razorpay, the primary point of contact for all technical and product-related activities post Go-live for Super Enterprise Merchants. Your responsibilities will include building strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for Razorpay products.

• *Roles and Responsibilities:**
• **Customer Engagement:** Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions post Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
• **Technical Expertise:** Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
• **Advocacy and Business Alignment:** Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
• **Collaboration:** Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
• *Skills and Requirements:**
• **Professional Experience:** Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
• **Communication and Presentation Skills:** Excellent written and verbal communication skills, coupled with effective presentation abilities.
• **Project Management:** Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
• **Technical Proficiency:** Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
• **Customer Focus:** Ability to discern evolving customer requirements and map them to platform features.
• **Organizational Skills:** Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
• *Preferred Qualifications:**
• 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
• B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.

At Razorpay, ownership is valued, and learning is encouraged as a lifestyle. The culture promotes curiosity, initiative, and transparency, with a focus on continuous growth and development. Razorpay believes in equal employment opportunities for all and welcomes applications from diverse communities globally.

Follow Razorpay on LinkedIn & Twitter. You will play a pivotal role as a Technical Account Manager (TAM) at Razorpay, the primary point of contact for all technical and product-related activities post Go-live for Super Enterprise Merchants. Your responsibilities will include building strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for Razorpay products.

• *Roles and Responsibilities:**
• **Customer Engagement:** Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions post Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
• **Technical Expertise:** Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
• **Advocacy and Business Alignment:** Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
• **Collaboration:** Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
• *Skills and Requirements:**
• **Professional Experience:** Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
• **Communication and Presentation Skills:** Excellent written and verbal communication skills, coupled with effectiv