Network Operations Specialist/Engineer (NOC - L3)

As a Network Operations Specialist at Rackspace Technology, your responsibilities will revolve around the day-to-day monitoring, troubleshooting, and management of the organizations network infrastructure. Your role is essential in guaranteeing the availability, performance, and security of network services and applications.

• **Network Monitoring:** Continuously monitor the network using network monitoring tools to ensure uptime and performance. Identify and resolve issues proactively.
• **Incident Management:** Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.
• **Documentation:** Maintain accurate records of network configurations, incidents, changes, and performance metrics.
• **Collaboration:** Work closely with the IT support team, system administrators, and other departments to ensure network alignment with organizational goals.
• **Disaster Recovery:** Assist in developing and implementing network disaster recovery plans and business continuity strategies.
• **Reporting:** Provide regular reports on network performance, incidents, and improvements.

**Skills and Qualifications:**

• **Technical Skills:** Experience with network hardware (routers, switches, firewalls, etc.), operating systems (Linux, Windows Server), and network protocols (TCP/IP, DNS, DHCP, etc.).
• **Network Monitoring Tools:** Familiarity with tools like SolarWinds, Nagios, or PRTG for real-time network monitoring.
• **Security Awareness:** Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).
• **Troubleshooting:** Strong problem-solving skills to identify and resolve network-related issues quickly and efficiently.
• **Communication Skills:** Ability to clearly document and communicate technical information to non-technical stakeholders.

The Network Operations Specialist position at Rackspace Technology operates in a 24x7 365 environment where shifts may vary due to coverage, projects, and other factors. This role may require working outside of regular scheduled hours to support after-hours network changes or incident resolution. Remote work may be possible, but candidates should be available for on-site support as needed.

Although were all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day and embrace the notion that unique perspectives fuel innovation, enabling us to best serve our customers and communities around the globe. Rackspace Technology is committed to offering equal employment opportunity without regard to various characteristics. If you have a disability or special need that requires accommodation, please inform us. As a Network Operations Specialist at Rackspace Technology, your responsibilities will revolve around the day-to-day monitoring, troubleshooting, and management of the organizations network infrastructure. Your role is essential in guaranteeing the availability, performance, and security of network services and applications.

• **Network Monitoring:** Continuously monitor the network using network monitoring tools to ensure uptime and performance. Identify and resolve issues proactively.
• **Incident Management:** Respond to service-related incidents, troubleshoot issues, and provide solutions to minimize downtime.
• **Documentation:** Maintain accurate records of network configurations, incidents, changes, and performance metrics.
• **Collaboration:** Work closely with the IT support team, system administrators, and other departments to ensure network alignment with organizational goals.
• **Disaster Recovery:** Assist in developing and implementing network disaster recovery plans and business continuity strategies.
• **Reporting:** Provide regular reports on network performance, incidents, and improvements.

**Skills and Qualifications:**

• **Technical Skills:** Experience with network hardware (routers, switches, firewalls, etc.), operating systems (Linux, Windows Server), and network protocols (TCP/IP, DNS, DHCP, etc.).
• **Network Monitoring Tools:** Familiarity with tools like SolarWinds, Nagios, or PRTG for real-time network monitoring.
• **Security Awareness:** Knowledge of network security best practices, including VPNs, firewalls, and intrusion detection systems (IDS).
• **Troubleshooting:** Strong problem-solving skills to identify and resolve network-related issues quickly and efficiently.
• **Communication Skills:** Ability to clearly document and communicate technical information to non-technical stakeholders.

The Network Operations Specialist position at Rackspace Technology operates in a 24x7 365 environment where shifts may vary due to coverage, projects, and other factors. This role may require working outside of regular scheduled hours to support after-hours network changes or incident resolution. Remote work may be possible, but candidates should