About The Role

We are looking for a Senior Business Operations Analyst to serve as a dedicated operational partner to one of our delivery service lines. This is a high-visibility role that sits at the intersection of data, finance, and delivery operations — translating complex performance signals into clear insights and actionable recommendations that help leadership make better, faster decisions.

You will work closely with service line leaders to surface what's happening across key operational and financial drivers, diagnose why it's happening, and help drive improvements that move the business forward. The ideal candidate is a structured, intellectually curious thinker who is as comfortable building an analytical framework as they are presenting findings to senior stakeholders.

What You'll Do

Service Line Performance & Insights

• Own the performance narrative for your service line — tracking and communicating trends across revenue, cost, margin, and delivery efficiency.
• Partner with Service leader achieve his/her objectives across different KPIs like Revenue, Pipeline, Margins, Utilization, delivery efficiency etc.
• Build and maintain reporting and analysis that gives leadership clear, ongoing visibility into business health
• Go beyond the numbers: explain the "what" and the "why" behind performance movements, and anticipate questions before they're asked

Operational & Financial Problem Solving

• Investigate performance issues — revenue discrepancies, cost misalignments, delivery bottlenecks — and lead root cause analysis through to resolution
• Identify gaps and inefficiencies in operational processes and translate findings into prioritized, practical recommendations
• Balance rigor with pragmatism: know when a quick answer is enough and when a deeper dive is warranted

Cross-Functional Alignment & Execution

• Act as a connector across Finance, Data, Workforce Operations, and other enabling functions to resolve issues and maintain alignment across systems, reporting, and processes
• Support and coordinate operational initiatives end-to-end, tracking progress and measuring impact against defined performance goals
• Build trusted relationships across teams to get things done efficiently, even without direct authority

What You Bring

Experience & Background

• 6–9 years of experience in strategy, delivery operations, consulting, or a similarly analytical business role
• Proven ability to connect operational activity to business outcomes — you understand how utilisation, pipeline conversion, billing cycles, and delivery efficiency translate to P&L performance
• Experience partnering with senior business stakeholders across functions

Analytical & Problem-Solving Skills

• Strong analytical skills with the ability to structure ambiguous problems, identify the right questions, and drive to clear conclusions
• Proficiency in Excel; familiarity with Salesforce CPQ and/or Certinia is a plus
• Basic SQL or data querying skills are advantageous — particularly for independent data exploration and hypothesis validation
• Familiarity with AI tools to enhance productivity or analytical workflows is a plus

Communication & Influence

• Excellent communication skills — able to distil complex analysis into concise, compelling narratives for both technical and non-technical audiences
• Comfortable presenting recommendations to senior leaders and adapting your style to the room

Preferred

• Experience supporting delivery operations within engineering service lines (e.g., Application & Product Engineering, Platform & Automation Engineering)
• Exposure to service line P&L management and understanding of key operational performance drivers

What Success Looks Like

In this role, you'll know you're succeeding when:

• Service line leadership relies on you as a go-to thought partner for operational and financial questions
• Your analysis drives decisions — not just informs them
• You proactively surface issues and improvement opportunities before they become problems
• Cross-functional teams see you as a reliable, collaborative partner who gets things done

Location

Delhi / Gurgaon — Hybrid / Remote

Working Hours

UK Business Hours

Availability

Immediate Joiners Preferred

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.