Hotel Front Desk Agent/ Night Auditor

What Makes a Quality Inn & Suites -Dawsonville Hotel Front Desk Agent/Night Auditor?

The hotel front desk agent/night auditor is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made Quality Inn & Suites-Dawsonville their career home.

A Day in the Life:

Provide exceptional customer service

You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

You will maintain positive guest relations at all times.

You will resolve guest complaints and ensure guest satisfaction.

You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

You will process all guest check-ins, and verify registration information with the guest.

You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

JOB REQUIREMENTS

Previous experience working as a hotel front desk agent or in a similar role

A high school diploma or equivalent vocational training certificate

Experience working at a hotel establishment (highly desired)

Flexible work schedule

Proficiency with computers

Basic math skills

The ability to provide excellent customer service and maintain a professional demeanor at all times

The ability to input and access information in the property management system and/or points-of-sale system

Great verbal and written communication skills

The ability to create a fun and supportive working environment

You can submit a Resume via this Ad or Applications and/or Resumes are accepted at the Front Desk 24 hours a day, 7 days a week. Apply at 127 Beartooth Parkway, Dawsonville, GA 30534

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person